Pamela Trevino
Corpus Christi,TX
Summary
Reliable, hardworking, and dedicated Medical Receptionist with 15+ years of experience working. I am an individual who is quick to implement new software, company policies, and administrative practices. Seeking to leverage my passion for customer service, organization, and the medical field to increase efficiency and patient satisfaction with the administration and medical staff in your facility.
Overview
12
12
years of professional experience
Work History
Office Manager
Apn Healthcare
Corpus Christi, Texas
06.2022 - Current
- Oversaw office operations while ensuring organized filing systems for efficient record-keeping.
- Trained new administrative staff on office procedures and software tools used daily.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Managed, scheduled and coordinated office functions and activities for employees.
- Guided employees in handling difficult or complex problems.
- Managed multi-line phone system and routed calls efficiently.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Confirmed patient insurance coverage, established financial plan based on treatment schedules for collections, and coordinated communication between patient and billing company concerning health insurance.
Injection Coordinator
Corpus Christi Pain Management
Corpus Christi, Texas
10.2016 - 01.2022
- Reviewed and processed authorization requests for medical services and procedures.
- Communicated effectively with patients regarding their authorization inquiries and updates.
- Performed data entry into various computer systems including but not limited to EMRs and CRMs.
- Reviewed authorization requests for accuracy and completeness.
- Provided customer service to internal and external customers related to authorization requests.
- Scheduled and confirmed appointments.
- Communicated with patients regarding pre-operative instructions and scheduling changes.
- Collaborated with insurance companies to verify patient eligibility for procedures.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Scheduled follow-up appointments as designated by physician.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Participated in trade shows and conferences to represent the company, network, and generate leads.
Receptionist
Family Vision Associates
Corpus Christi, Texas
09.2013 - 10.2016
- Managed multi-line phone system and routed calls efficiently.
- Provided excellent customer service to clients and guests daily.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Educated patients on contact lens care and usage instructions.
- Managed patient schedules and coordinated appointment reminders efficiently.
- Maintained a clean work environment by sterilizing instruments after each use.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Education
High School Diploma -
W.B. Ray High School
Corpus Christi, TX05-1999
Skills
- Office management
- Scheduling appointments
- Record-keeping
- Customer service
- Staff training
- Data entry
- Insurance verification
- Front desk operations
- Time management
- Office administration
- Team supervision
- Problem solving
- Staff management
- Policy implementation
References
References available upon request.
Timeline
Office Manager
Apn Healthcare
06.2022 - Current
Injection Coordinator
Corpus Christi Pain Management
10.2016 - 01.2022
Receptionist
Family Vision Associates
09.2013 - 10.2016
High School Diploma -
W.B. Ray High School
Similar Profiles
Mack BallMack Ball
Team Manager at APN Healthcare SolutionsTeam Manager at APN Healthcare Solutions
Sarah SlovacekSarah Slovacek
Clinical Administrative Assistant at APN BEHAVIORAL HEALTHCARE LLCClinical Administrative Assistant at APN BEHAVIORAL HEALTHCARE LLC
Chalyssa WyrickChalyssa Wyrick
CNA - Certified Nursing Assistant- Independent Contractor at APN Staffing/Nurseio/Medely/Clipboard/NursaCNA - Certified Nursing Assistant- Independent Contractor at APN Staffing/Nurseio/Medely/Clipboard/Nursa
Jeremy RamirezJeremy Ramirez
Assistant Manager at Leslie’s Pool SuppliesAssistant Manager at Leslie’s Pool Supplies
Allie AndersonAllie Anderson
Camp Counselor at Tbarm Camps and RetreatsCamp Counselor at Tbarm Camps and Retreats