Pamela Trost
Naperville,IL
Summary
Dynamic professional with a proven track record in front desk management and housekeeping, excelling in customer-focused quality service and organizational skills. At the College of Dupage CHC - Inn at Water's Edge, adeptly handled over 1000 incoming communications, significantly enhancing guest satisfaction. Expert in Opera Cloud System and adept at training, showcasing a blend of hard and soft skills to optimize hospitality services.
Overview
11
11
years of professional experience
Work History
Front Desk Agent/Housekeeping Assistant
College of Dupage CHC - Inn at Water's Edge
06.2021 - Current
- Handled over 1000 of incoming calls/emails professionally. Welcomed each new guest/visitor pleasantly. Have taken many reservations over the phone and in person. Confirmed reservations and special requests
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Checked in, checked out guest and handled many special request
- Opened/Closed hotel when necessary
- Updated guest information, payments, and reservations using hotel management software systems (Opera Cloud)
- Maintained clean and organized front desk areas to uphold polished company image
- Prepared and delivered breakfast to guest
- Trained/managed Interns at front desk/housekeeping
- Removed bed sheets, towels from rooms and pre-treated stains to maintain and restore linen conditions
- Cleaned guest rooms with utmost detail
- Called/ or emailed maintenance request to facilities
- Adhered strictly to safety protocols while using chemicals and equipment
- Washed and put away kitchen dishes, utensils and glassware. Vacuum.
- Restocked/managed inventory
Shopper & Delivery Driver
Instacart
06.2020 - 12.2023
- Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts to fulfill orders
- Delivered items to customers on desired schedules by managing time efficiently
- Loaded and unloaded orders at customer's homes or locations
Caregiver, Hospice Aid
Self Employed
09.2013 - 12.2019
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips for over 6 years
- Shopped for groceries regularly in order to keep house stocked with necessities
- Worked to improve, enhance patient lives through effective and compassionate care
- Conferred with Family to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes
- Prepared meals and performed household tasks such as laundry, dusting, washing dishes and vacuuming
Administrative Assistant
Harris Investment Management
1988 - 06.1996
- Composed internal memos and external correspondence for 12 senior managers
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Developed and updated spreadsheets
- Managed office inventory by restocking supplies and placing purchase orders
- Prepared presentations for business investment purposes
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Prepared and processed Senior Management expenses
Education
High School Diploma -
Thornton Fractional North High School
Calumet City, IL1977
Skills
- Customer-focused quality service
- Front Desk Management
- Administrative Skills
- Housekeeping and Room assignments
- Organizational Skills
- Training and mentoring
- Microsoft Word Office
- Opera Cloud System
- Hospitality services
Timeline
Front Desk Agent/Housekeeping Assistant
College of Dupage CHC - Inn at Water's Edge
06.2021 - Current
Shopper & Delivery Driver
Instacart
06.2020 - 12.2023
Caregiver, Hospice Aid
Self Employed
09.2013 - 12.2019
Administrative Assistant
Harris Investment Management
1988 - 06.1996
High School Diploma -
Thornton Fractional North High School
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