PAMELA TURNER
Luray,VA
Summary
Majority of work life has been spent in the medical field. Registration to insurance billing, followup and payment posting. Including performing benefit checks, explaining benefits, and initiating authorization requests. Awards include employee of the year, Shared Values Award, and Excellence in Performance.
Overview
33
33
years of professional experience
Work History
Guest Services Coordinator
Valley Health-Winchester Medical Center
12.1996 - Current
- Booked appointments, accepted payments and answered patient questions.
- Confirmed arrival and departure times for patients.
- Trained junior team members in customer service strategies and property policies.
- Insurance verification, benefits, and preauthorizations.
- Medical Records management.
- Registration
Business Office Supervisor
Valley Health-Winchester Medical Center
12.1996 - 05.2014
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maximized cash flow through optimal billing and collection processes.
- Delivered performance reviews, recommending additional training or advancements.
- Billed Medicare, Medicaid, Commercial and Workman's Compensation claims, as well as managed followup of same claims.
- Reviewed EOB's to ensure correct payment and posting to claims.
Real Estate Closer
Reed & Reed Associates
04.1994 - 12.1996
- Cultivated strong relationships with agents, lenders and title companies.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Generated leads and qualified prospects, facilitating smooth property transactions.
Medical Insurance Biller
Pediatric Associates Of Blacksburg
10.1990 - 04.1994
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
Education
High School Diploma -
Page County High School
Shenandoah, VASkills
- Personable Demeanor
- Guest Relations
- Recordkeeping Ability
- Payment Method
- Business Correspondence
- Calendar and Scheduling Software
- Maintenance Team Collaboration
- Verbal and Written Communication
- Financial Transactions
- Making Reservations
- File and Record Maintenance
- Customer Accounts Management
Timeline
Guest Services Coordinator
Valley Health-Winchester Medical Center
12.1996 - Current
Business Office Supervisor
Valley Health-Winchester Medical Center
12.1996 - 05.2014
Real Estate Closer
Reed & Reed Associates
04.1994 - 12.1996
Medical Insurance Biller
Pediatric Associates Of Blacksburg
10.1990 - 04.1994
High School Diploma -
Page County High School
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