PAMELA TYLER
Lenexa
Summary
Professional with proven experience in digital navigation, customer service, and program support. Skilled in guiding clients to resources, delivering technical coaching, and providing empathetic assistance in fast-paced environments. Adept at problem-solving, team collaboration, and adapting to change, with a strong foundation in public speaking and technology training. Committed to delivering effective solutions aligned with organizational goals, and fostering digital inclusion.
Overview
2
2
years of professional experience
Work History
Pathways 4 Equity (P4E) Career Ready Fellow
ladies of hope ministries
New York
02.2025 - Current
- Participate in comprehensive career readiness workshops focused on resume writing, interviewing, job search strategies, and professional communication.
- Collaborate with program staff and peers to develop individualized career plans, and identify pathways to sustainable employment.
- Engage in mentorship and networking opportunities with professionals, community leaders, and other resources to expand career support.
- Support fellow participants in navigating barriers to employment, including those related to justice involvement, and reentry challenges.
Digital Navigator
The University of Kansas
09.2023 - Current
- Guide clients to appropriate campus and community resources for affordable internet access and device acquisition
- Offer basic coaching on digital skills, including online learning platforms and academic technologies used at the University of Kansas
- Participate in ongoing training to stay current with digital inclusion best practices and available resources
Customer Service Representative
Turbo Tax
02.2023 - 04.2024
- Provide exceptional customer support by assisting clients with TurboTax products, addressing inquiries related to tax return preparation, software navigation, and troubleshooting technical issues.
- Utilize strong communication skills to explain complex tax concepts and software functionalities in a clear and empathetic manner, ensuring customers feel confident in their tax filing process.
- Document customer interactions accurately and efficiently, maintaining detailed records of inquiries and resolutions to enhance service quality and facilitate follow-up.
- Collaborate with team members and subject matter experts to resolve escalated issues, ensuring timely and effective
Education
Microsoft Office Excel -
Kansas University CDI Technology Program
01.2024
GED -
Kansas City Kansas Community College
01.1994
Skills
- Team building
- Collaboration
- Decision making
- Critical thinking
- Change management
- Program evaluation
- Public speaking
- Presentation skills
- Effective communication
Timeline
Pathways 4 Equity (P4E) Career Ready Fellow
ladies of hope ministries
02.2025 - Current
Digital Navigator
The University of Kansas
09.2023 - Current
Customer Service Representative
Turbo Tax
02.2023 - 04.2024
Microsoft Office Excel -
Kansas University CDI Technology Program
GED -
Kansas City Kansas Community College
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