Pamela Valderrama

• Creating a company mission statement that guides the company's vision and values
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Promoted business via social media to generate leads and maximize brand identity.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Researched trends and current innovations to determine competition and develop competitive pricing points.

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• Maintained an organized workspace for client which facilitated easy access to important documents when needed.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained confidentiality and discretion while handling sensitive information relevant to client's operations.
• Coordinated events and functions with attention to detail ensuring successful execution.
• Managed special projects assigned by the client, exhibiting adaptability while consistently delivering high-quality results.
• Enhanced client''s daily life by managing personal appointments, travel arrangements, and household tasks.

• Helped store management meet standards of service and quality in daily operations.
• Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

• Answered multi-line phone system, routed calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained inventory of office supplies and placed orders.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Called patients to confirm scheduled appointments day in advance.
• Maintained and updated patient records for accurate, current medical histories.