Hospital Unit Secretary
Allina Mercy Hospital, Unity Campus
Coon Rapids , MN
10/04/76 - 2020.12
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared documents for signature by physicians or other authorized personnel.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Organized laboratory specimens for pick-up by courier service.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered phone calls to provide assistance, information and medical personnel access.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Arranged hospital admissions for patients as required.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Managed unit call reception and routed calls to correct department.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Provided patient information to facilitate timely admissions and discharges.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Communicated with patients with compassion while keeping medical information private.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Routed laboratory or diagnostic results to appropriate staff.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Retrieved physicians' paperwork, including lab test requests.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted visitors and patients in a courteous and friendly manner.
- Managed the front desk area ensuring neatness at all times.
- Communicated with charge nurse to facilitate efficient operation of surgical unit.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ordered and maintained supply inventory for medical office.
- Facilitated timely execution of lab tests and medication refills.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Transcribed doctors' orders, including medication and lab test requests.
- Monitored unit supply levels and notified management of ordering needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Leveraged Epic skills to input and compile data gathered from various sources.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
