Pamela Verno Ross, CRISC, PMP, CSM

• Led establishment of successful IT Risk Management department. Installed Risk Management functions to meet regulatory as well as customer compliance requirements by installing policies, procedures, and rigor around multiple annual Enterprise and Product risk assessments. Established JIRA risk register and operational risk management dashboards
• Supported annual SOC2 assessments
• Established and maintained standardized key risk metrics for quarterly QBRs, reporting corporate risk posture to Enterprise Risk Management (ERM) and Audit Committee (Board)
• Defined and matured risk exception process including establishment of executive risk Steering Committee for addressing high-impact risk items across the Enterprise
• Cross trained in GRC organization to provide specialized 'white-glove' management of high-profile customer audits in support of Customer Trust

Responsible for the following projects at Customer locations (Informatica and EVault - a subsidiary of Seagate)

• Led development of CIO Operational Dashboard and Data Analytics
• Drove design of Tableau front end from ETL/EDW backend process for collecting available data to provide visibility and begin analysis for establishing KPIs within IT organization
• Provided leadership in re-launch of CIO Governance model and strategic portfolio and prioritization process.
• Integration of EVault computing environment into Seagate after $185M acquisition. Established team priorities, maintained schedules and monitored performance for network consolidation including: MS Office migration to Google platform, Active Directory forest consolidation and WAN reconfiguration

• Direct support for IT infrastructure and applications in clinical environments. Focus included: Lead for dozens of medical department expansions, moves, renovations, and standing up new clinics
• Full responsibility for clinical production readiness including installation of IT infrastructure, placement of telecom and desktop equipment, application testing and certifying production readiness in each facility. Program budget responsibility $50M+
• Hospital work included upgrade of key Obstetrics monitoring application, implementation of Emergency Department Information System (EMR), Nuance voice recognition system installation and multiple data center migrations and consolidations in HIPAA compliant environments

• Primary focus was Senior Account and Program Manager for multiple clients and establishing 75 person, high-performing International engineering teams
• Support of UNIX/Linux, Windows, Data Warehouse and Oracle database production service platforms for WebTV, Ziff Davis, Red Herring Magazine and early Salesforce presence
• Data Center build out-outs – Security audits – Development of enterprise-wide tools - Business continuity
• Some QA and product testing for WebTV.