Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Veshti

Jacksonville,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Busser/Restaurant Hostess

Westmark Restaurant
05.2018 - 04.2019
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.

Retail Sales Associate

Galanin + Klein
05.2019 - 04.2020
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Issued receipts and processed refunds, credits or exchanges.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Certified Nursing Assistant

SEARHC
02.2021 - 12.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Front Office Specialist

Baptist Medical Center South
02.2023 - Current
  • Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
  • Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
  • Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
  • Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
  • Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.

Education

Pre-Nursing

University of Alaska Southeast
Sitka, AK

High School Diploma -

Sitka High School
Sitka, AK
05.2020

Skills

  • Active Listening and Communication
  • Customer Service
  • Infection Control
  • Warm and Friendly
  • Documentation and Recordkeeping
  • Teamwork and Collaboration
  • Supporting Personal Needs
  • Critical Thinking
  • Server Support
  • Organizational Skills
  • Safety Awareness

Timeline

Front Office Specialist

Baptist Medical Center South
02.2023 - Current

Certified Nursing Assistant

SEARHC
02.2021 - 12.2022

Retail Sales Associate

Galanin + Klein
05.2019 - 04.2020

Busser/Restaurant Hostess

Westmark Restaurant
05.2018 - 04.2019

Pre-Nursing

University of Alaska Southeast

High School Diploma -

Sitka High School

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Pamela Veshti