Pamela Veu
Vallejo,CA
Summary
Dedicated professional skilled in security protocols and customer service. Known for effective communication and maintaining a calm demeanor under pressure, ready to contribute to improved safety and operational efficiency.
Reliable security guard with a strong background in safety management and team collaboration. Proven ability to maintain safety standards, support students, and enhance security measures across multiple campuses, ensuring a safe environment for all.
Experienced with maintaining safety and security protocols. Utilizes effective communication and observation skills to manage access control and conduct patrols. Knowledge of handling emergency situations and collaborating with team members for optimal security.
Overview
11
11
years of professional experience
Work History
T-10 Guard
SFUSD
08.2022 - Current
- Monitored school premises to ensure safety and security for students and staff.
- Conducted regular inspections of facilities to identify potential hazards or security risks.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Assisted in developing and implementing safety protocols for school events and daily operations.
- Provided guidance and support to students regarding safety policies and procedures.
- Collaborated with administration to enhance security measures across multiple campuses.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
Ramp Agent
McGee Air Services
06.2021 - 06.2022
- Operated ground support equipment to ensure timely aircraft servicing.
- Coordinated baggage handling processes for efficient loading and unloading operations.
- Conducted safety inspections on equipment to maintain compliance with regulations.
- Monitored flight schedules to prioritize ramp activities and minimize delays.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5-6 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Food Service Assistant/Line Cook
Mitchco
04.2017 - 06.2021
- Assisted in food preparation and service, ensuring adherence to health and safety Military regulations.
- Coordinated inventory management, maintaining stock levels and minimizing waste.
- Trained new staff on operational procedures and customer service protocols.
- Streamlined food delivery processes, enhancing efficiency and reducing wait times.
- Monitored food quality standards, ensuring compliance with Military policies.
Correctional Officer
Geo Group Inc
01.2016 - 04.2017
- Enforced facility regulations to maintain safety and security for inmates and staff.
- Conducted thorough security checks, identifying potential risks and ensuring compliance with protocols.
- Monitored inmate behavior to prevent disturbances, promoting a safe environment within the facility.
- Collaborated with law enforcement and support staff during crisis situations, ensuring effective resolution strategies.
- Analyzed incident reports to identify trends, recommending policy adjustments for improved safety measures.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Costomer Service Rep
American Red Cross
06.2015 - 12.2016
- Collaborated with cross-functional teams to streamline processes and enhance service delivery efficiency.
- Led initiatives to increase volunteer engagement, enhancing community support for disaster relief efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
High School Diploma -
Lawton Sr. High School
LawtonSkills
- Verbal and written communication
- Physical stamina
- Security protocols
- Physical fitness
- Punctuality
- Public safety
- Honest and dependable
- Customer service
- Team leadership
- Reliable and responsible
- Professional demeanor
- Attentive and observant
- Team player
Timeline
T-10 Guard
SFUSD
08.2022 - Current
Ramp Agent
McGee Air Services
06.2021 - 06.2022
Food Service Assistant/Line Cook
Mitchco
04.2017 - 06.2021
Correctional Officer
Geo Group Inc
01.2016 - 04.2017
Costomer Service Rep
American Red Cross
06.2015 - 12.2016
High School Diploma -
Lawton Sr. High School