Pamela Vicencio
Aurora,CO
Summary
Amiable professional in Sales Support Representative with a strong background in aiding sales teams to achieve goals. Skilled at providing administrative support, coordinating customer service operations and maintaining client relationships. Demonstrated ability to increase efficiency and boost team performance while ensuring customer satisfaction. Known for exceptional problem-solving skills and ability to handle high-pressure situations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Support Representative /Sales Team Leader
BSN SPORTS
CA Remote
06.2017 - Current
- Ensured seamless completion of orders by handling all steps involved - from initial entry to timely follow-up for potential leads.
- Managed the process of handling returns/replacements for assigned sales pro, consistently updating sales reports and maintaining clear communication with vendors.
- Coordinated activities between various departments to ensure customer satisfaction.
- Maintained up-to-date knowledge of company products, services, pricing policies, promotions, competitors.
- Contributed ideas for process improvements within Sales Support operations.
- Performed administrative duties such as filing documents and updating records as needed.
- Provided training and guidance for new team members when necessary.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- Communicated with sales department and account executives to update account information.
- Processed sales orders and managed order fulfillment to ensure accurate and timely delivery.
- Managed CRM system, ensuring accurate data entry and providing reports for sales analysis.
- Developed technical documentation for SAP systems processes and procedures.
- Assisted with analyzing business requirements to determine appropriate solutions using SAP technologies.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
Customer Service /Assistant Manager
Country Archer
San Bernardino, CA
11.2015 - 01.2017
- Proactively responding to inquiries from both counter and phone customers, ensuring high-quality solutions
- Effectively handled and processed a large volume of work, specifically focusing on filing freight claims for damaged goods.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
- Maintained a clean and organized work area at all times.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
Customer Service Representative
Paulson Manufacturing Corp.
Temecula, CA
01.2013 - 04.2015
- Managed diverse customer interactions including inquiries, complaints, billing questions, and payment extension/service requests.
- Successfully managed a high-volume workload, establishing myself as the go-to person for training new representatives.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Office Specialist
Lake Elsinore City Hall
Lake Elsinore, CA
09.2012 - 01.2013
- Performed various clerical duties to support assigned function, assisting the public with City policies, complaints, and inquiries.
- Answered and directed incoming calls to appropriate personnel.
- Organized and maintained office files, records, and documents.
- Provided administrative support to multiple departments within the organization.
- Maintained an organized filing system for all business documents including contracts, legal forms, correspondence.
- Completed data entry tasks accurately and efficiently utilizing various software programs.
- Directed clients and guests to correct departments, rooms, and staff members.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Administrator & Inventory Control Clerk
Hanesbrands Inc.
Perris, CA
11.2009 - 04.2012
- Provided efficient and organized administrative and clerical support to enhance operational effectiveness
- Optimized shipping and receiving operations through effective administration and control of inventory product data.
- Assisted in the development of new administrative systems, procedures and policies.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Utilized RF scanner to update inventory levels in the warehouse management system.
- Used handheld scanners for warehouse management system compliance.
- Implemented new technologies into the warehouse management system in order to increase operational efficiency.
Education
Massage Therapy -
Marinello Schools of Beauty
Hemet, CA03.2012
High School Diploma -
Perris High School
Perris, CA06.2008
Skills
- JD Edwards-Enterprise One
- Bilingual / Spanish
- Inventory Management
- Complaint Handling / Dispute Resolution
- Data Entry / Records Management
- Microsoft Office Suite
- SAP -System Applications and Products in Data Processing
- QOE System
- Engage
- Data Management
- Administrative Support
- Order Processing
- Sales Support
- Administrative and Clerical Support
Certification
- Board Certification in Therapeutic Massage and Bodywork (BCTMB)
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Support Representative /Sales Team Leader
BSN SPORTS
06.2017 - Current
Customer Service /Assistant Manager
Country Archer
11.2015 - 01.2017
Customer Service Representative
Paulson Manufacturing Corp.
01.2013 - 04.2015
Office Specialist
Lake Elsinore City Hall
09.2012 - 01.2013
Administrator & Inventory Control Clerk
Hanesbrands Inc.
11.2009 - 04.2012
Massage Therapy -
Marinello Schools of Beauty
High School Diploma -
Perris High School
- Board Certification in Therapeutic Massage and Bodywork (BCTMB)
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