Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Viehland

Kingsland,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

30
30
years of professional experience

Work History

Deli Clerk

Publix Grocery Store
01.2023 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Records Associate

Creve Coeur Police Department
02.1997 - 09.2022
  • Updated and maintained police records as needed maintain integrity of the record and department stats.
  • Followed confidentially regulations to maintain privacy as required by state and federal law.
  • Provided excellent customer care by responding to inquiries and requests for information both in person and on the phone.
  • Followed established policies and procedures to maintain compliance with regulations and Calea standards.
  • Provided training to new police officers to improve knowledge and skills of department and state reporting.
  • Assisted with record management system implementation and maintenance to streamline operations.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Maintained strict data accuracy standards via multiple reviews of policies and police records for presentation to public, state, FBI and City Council.
  • Assisted with typing, data entry, and answering incoming calls as required.

Police Dispatcher

Crestwood Police Department
02.1994 - 02.1997
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Skilled at working independently and collaboratively in a team environment, providing support and guidance.,.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Ritenour Sr. High School
St Louis, MO
01.1981

Skills

  • Data Entry
  • Customer Needs Assessment
  • Hospitality and Accommodation
  • Daily Food Preparation
  • Coaching and Training
  • Preparing Food Items
  • Deli Equipment Operation
  • Interactive Communication Skills
  • Employee Training and Supervision
  • Dependable and Cooperative
  • Effective Customer Communication
  • Health and Safety Standards
  • Equipment Troubleshooting and Maintenance
  • Food Safety Standards
  • Teamwork and Collaboration
  • Organization and Time Management
  • Cleaning and Sanitizing
  • Training and Motivation
  • Customer Service
  • Cleanliness and Sanitation
  • Verbal and Written Communication

Timeline

Deli Clerk

Publix Grocery Store
01.2023 - Current

Records Associate

Creve Coeur Police Department
02.1997 - 09.2022

Police Dispatcher

Crestwood Police Department
02.1994 - 02.1997

High School Diploma -

Ritenour Sr. High School

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Pamela Viehland