Pamela Vogt
West Bend
Summary
Experienced administrative professional with a track record of optimizing office functions and enhancing organizational efficiency. Proven ability in delivering exceptional customer service and administrative excellence, including clerical support and public interaction. Strong organizational skills and meticulous attention to detail promote effective team collaboration and successful goal achievement.
Overview
24
24
years of professional experience
Work History
Financial Administrative Specialist
Department of Veterans Affairs
10.2021 - 05.2025
- Evaluate waiver requests from Veterans and family members to determine whether or not waivers should be granted for overpayments.
- Collaborate with other employees as how to best handle unusual situations with waiver requests.
- Organized and conducted personal hearings when requested.
- Performed custom audits when requested.
- Obtained 100% accuracy on all cases pulled for review after training status was completed.
Member Finance Specialist, Senior
Wisconsin Veterans Home- King
09.2018 - 10.2021
- Assist members and their families with any financial concerns they may have; apply for Medicaid benefits on behalf of members; independently oversee the monthly renewals for Medicaid.
- Capacity to adjust schedule and workload to assist other finance employees with their workloads and help in other departments experiencing deficiency of staff.
- Consistently exceeded normal employee standards established by management to complete Medicaid cases within 50 days from date of eligibility. During the last review period, I averaged 16 days for completion.
Legal Instruments Examiner
Department of Veterans Affairs
05.2015 - 09.2018
- Audit accountings, including examining vouchers, invoices, canceled checks, investments, and financial statements; solicit for needed information to process cases; draft written responses; conduct in-person and over the phone interviews.
- When inconsistencies were found during an audit, prepare the facts of the case for my immediate supervisor, management, Regional Counsel, and/or the Office of Inspector General.
- Advise fiduciaries and beneficiaries through written and/or oral communication how to obtain entitlement ot Federal, State, and local benefits.
- Conduct in-person audits with larger fiduciaries. Submitted a summary of findings for management and followed up with the fiduciary regarding any discrepancies.
Program Specialist
Department of Veterans Affairs
11.2011 - 05.2015
- Assisted with the consolidation of eight offices into one central Hub.
- Implemented a training plan for over 80 employees.
- Oversee in-house quality reviews.
- Using established VA principals and regulations, answer technical and procedural questions relating to different types of fiduciary situations.
Legal Instruments Examiner
Department of Veterans Affairs
02.2003 - 11.2011
- Audit accountings, including examining vouchers, invoices, canceled checks, investments, and financial statements; solicit for needed information to process cases; draft written responses, conduct in-person and over the phone interviews.
- When inconsistencies were found during an audit, prepare the facts of the case for my immediate supervisor, management, Regional Counsel, and/or the Office of Inspector General.
- Advise fiduciaries and beneficiaries through written and/or oral communication how to obtain entitlement ot Federal, State, and local benefits.
- Conduct in-person audits with larger fiduciaries. Submitted a summary of findings for management and followed up with the fiduciary regarding any discrepancies.
- Increased compliance with agency regulations by conducting thorough examinations of submitted documents.
Veterans Service Representative
Department of Veterans Affairs
10.2001 - 02.2003
- Enhanced Veteran and dependent support by efficiently reviewing and processing claims and benefit applications.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to Veteran Benefits Administration.
- Assisted Veterans and dependents in preparing forms and documents to present claims for benefits.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Achieved high level of customer service satisfaction ratings by promptly answering inquiries from Veterans and dependents regarding their cases via phone calls or correspondence.
Education
Associate of Applied Science - Accounting
Milwaukee Area Technical College
Milwaukee, WI 05.2001 -
Skills
- Microsoft Office
- Peachtree
- Sage
- QuickBooks
- Payment collection processes
- Effective time management
- Employee training and development
- Customer service expertise
- Effective communication skills
- Team-based presentations
- Efficient in mastering new processes and guidelines
Timeline
Financial Administrative Specialist
Department of Veterans Affairs
10.2021 - 05.2025
Member Finance Specialist, Senior
Wisconsin Veterans Home- King
09.2018 - 10.2021
Legal Instruments Examiner
Department of Veterans Affairs
05.2015 - 09.2018
Program Specialist
Department of Veterans Affairs
11.2011 - 05.2015
Legal Instruments Examiner
Department of Veterans Affairs
02.2003 - 11.2011
Veterans Service Representative
Department of Veterans Affairs
10.2001 - 02.2003
Associate of Applied Science - Accounting
Milwaukee Area Technical College
05.2001 -
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