Pamela Wagner
Mifflinburg,PA
Summary
Proven to enhance patient care and office efficiency at Evangelical Hospital, I adeptly managed patient scheduling and streamlined administrative processes. With expertise in HIPAA compliance and a knack for fostering positive patient relations, my approach boosted office productivity and patient satisfaction. My skills in medical documentation and problem-solving contributed to a more effective, patient-centered environment.
Overview
18
18
years of professional experience
Work History
Medical Office Associate
Evangelical Hospital
10.2021 - Current
- Collaborated with healthcare providers on treatment plans and referrals to specialty services as needed, enhancing continuity of care for patients.
- Developed strong relationships with patients and their families, fostering trust and open communication throughout their care journey.
- Boosted productivity within the medical office through effective management of administrative tasks such as billing, coding, and data entry.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and maintaining accurate medical records.
- Maintained a welcoming environment for patients by ensuring cleanliness and organization in waiting areas and exam rooms.
- Elevated patient experience with friendly interactions at check-in/check-out while diligently verifying demographic information for accuracy during each visit.
- Ensured compliance with HIPAA regulations through diligent management of patient information and strict adherence to confidentiality policies.
- Managed financial aspects of the practice including processing payments, submitting insurance claims, and tracking outstanding balances to ensure profitability.
- Streamlined office operations by organizing and updating medical files, ensuring easy access for healthcare providers.
- Reduced wait times for patients by prioritizing urgent cases when scheduling appointments or making follow-up calls for ongoing care needs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
District Pharmacy Scheduler
CVS Pharmacy
10.2006 - 04.2021
- Provided support during high-volume periods by stepping into various roles as needed, ensuring seamless pharmacy operations.
- Managed the coordination of vacation time, ensuring adequate coverage during peak periods.
- Collaborated with pharmacists to allocate proper resources for special events or promotions.
- Assisted in reducing staff turnover by addressing concerns related to work-life balance through schedule adjustments when possible.
- Streamlined pharmacy scheduling processes by implementing efficient software and tools.
- Managed payroll weekly for all Pharmacist in three districts of approx 125 pharmacist.
- Ordered supplies for all pharmacies including fixtures, furniture, and computer equipment.
- Scheduled meetings
- Maintain and tract all compliance records, CPR certifications, pharmaceutical licenses, and training modules.
- Ensured all Flu clinics on-site and off-site were properly staffed to ensure all patients received the flu injection they scheduled for that day and time.
- Made all material packets for district meeting
- Collected and maintained all Pharmacist Licenses were up to date and notified when they needed to be renewed.
- Scheduled and covered all On-Site and Off-Site Covid Clinics.
- Optimized staffing levels on weekends and holidays by utilizing flexible scheduling options such as part-time employees or per diem workers when necessary.
- Coordinated training schedules for new hires, resulting in a smoother onboarding process and increased efficiency.
- Increased operational efficiency by regularly reviewing and updating pharmacy scheduling policies and procedures.
- Developed and maintained detailed record-keeping systems for accurate tracking of employee work hours.
- Revised shift assignments based on employee feedback, promoting a positive work environment and increased productivity levels.
- Reduced overtime hours for staff through careful management of employee schedules.
- Established open lines of communication with employees regarding their scheduling preferences, contributing to higher job satisfaction rates.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
Education
High School Diploma -
Lewisburg Area School District
Lewisburg, PA06.1989
Real Estate License - Real Estate
Real Estate
Williamsport, PA09.2004
Skills
- Medical Reception
- HIPAA Regulations
- Patient confidentiality
- Claims Processing
- Office Administration
- Patient Scheduling
- Medical Documentation
- Insurance Verification
- Appointment management
- Healthcare compliance
- Medical Office Software
- Medical Billing
- Coding Procedures
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Patient Care
- Computer Skills
- HIPAA Compliance
- Understanding of medical terminology
- Clinical Documentation
- Patient Charting
- Phone and Email Etiquette
- Payment collection and processing
- Flexible Schedule
- Patient Registration
- Electronic Charting
- Managing patient records
- Medical Terminology
- Patient Demographics
- Appointment Scheduling
- Insurance Billing
- Workload Management
- Medical Procedures
- Understanding of medical ethics
- Appointment Coordination
- Patient Relations
- Insurance billing procedures
- Records Management
- Medical Records Management
- Medical Records Maintenance
- Patient Flow
- Patient Referrals
- Mail distribution
- Teamwork and Collaboration
- Customer Service
- Multitasking
- Reliability
- Cash Handling
- Data Entry
- Task Prioritization
- Scheduling Tests and Procedures
Timeline
Medical Office Associate
Evangelical Hospital
10.2021 - Current
District Pharmacy Scheduler
CVS Pharmacy
10.2006 - 04.2021
High School Diploma -
Lewisburg Area School District
Real Estate License - Real Estate
Real Estate
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