Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Walker

Summary

Adept at enhancing customer satisfaction and streamlining operations, my tenure at Instacart and the IRS honed my customer service and attention to detail. Achieved high satisfaction ratings through efficient shopping and meticulous order accuracy, demonstrating a blend of interpersonal and analytical skills. Proven track record in improving service delivery and operational efficiency.

Overview

9
9
years of professional experience

Work History

Instacart Shopper

Instacart
03.2024 - Current
  • Worked productively with customers to meet order requirements and service expectations.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Developed strong working relationships with store employees, facilitating efficient navigation and item location.
  • Followed orders precisely for correct items, sizes and quantities.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.

Operations Assistant

Ageatia Global Solutions Kellogg's
09.2022 - 09.2023
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Managed day-to-day department operations with effective workflow coordination.
  • Completed daily logs for management review.
  • Provided administrative support with accurate document preparation and data entry.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Collaborated with other departments to foster smooth operation of daily processes.

PSE Clerk

USPS
10.2019 - 03.2021
  • Sorted mail according to size, shape and destination.
  • Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
  • Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
  • Moved bulk containers and large parcels with forklifts.

Tax Examining Clerk

Internal Revenue Service, IRS
01.2017 - 06.2019
  • Facilitated resolution of disputes involving taxpayers, working closely with legal teams to provide relevant documentation and expertise as needed.
  • Ensured compliance with IRS regulations by consistently updating knowledge on changing tax laws and policies.
  • Improved overall understanding of complex tax codes through continuous professional development and training sessions.
  • Maintained strict confidentiality when handling sensitive taxpayer information, adhering to federal guidelines.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Collaborated with team members to handle high volume periods, ensuring timely processing of all tax returns.

Assistant Project Manager

Elad Properties
09.2015 - 01.2017
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Education

Associate of Arts - Business Administration

Kaplan College
Las Vegas, NV
06-2002

Skills

  • Customer service
  • Attention to detail
  • Efficient shopping
  • Customer relations
  • Verifying order accuracy
  • Product knowledge

Timeline

Instacart Shopper

Instacart
03.2024 - Current

Operations Assistant

Ageatia Global Solutions Kellogg's
09.2022 - 09.2023

PSE Clerk

USPS
10.2019 - 03.2021

Tax Examining Clerk

Internal Revenue Service, IRS
01.2017 - 06.2019

Assistant Project Manager

Elad Properties
09.2015 - 01.2017

Associate of Arts - Business Administration

Kaplan College
Pamela Walker