Summary
Education
Skills
Timeline
Work History
Certification
Overview
Hi, I’m

Pamela Wallis

Bremerton,WA
Pamela Wallis

Summary

Dynamic Store Manager with extensive experience at Starbucks, excelling in inventory management, talent recruitment and onboarding. Proven track record in maximizing team capabilities and driving operational excellence. Skilled in problem resolution and fostering a culture of collaboration, leading to improved customer satisfaction and team performance. Proficient in Microsoft Office Suite.

Education

Washington State University
Pullman, Wa

Bachelor of Science from Psychology

Skills

  • Inventory management
  • Mission and values alignment
  • Servant leadership
  • Team motivation
  • Capability maximization
  • Adaptive problem-solving
  • Focus and follow-through
  • Talent acquisition and onboarding
  • Training and mentorship
  • Microsoft Office Suite

Timeline

Store Manager

Starbucks
04.2023 - Current

Assistant Store Manager

Starbucks
08.2022 - 04.2023

Barista, ASM Trainee

Starbucks
11.2021 - 08.2022

Administrative Assistant

Port of Bremerton
05.2016 - 04.2019

Manager, ASM, Supervisor, Barista

Starbucks
03.1996 - 07.2006

Washington State University

Bachelor of Science from Psychology

Work History

Starbucks
Silverdale, WA

Store Manager
04.2023 - Current

Job overview

  • Developed and implemented comprehensive onboarding plans for new employees, including interviews, orientation programs, and training schedules.
  • Enhanced team capabilities by creating strategic plans to elevate business performance and customer experiences.
  • Demonstrated performance-driven approach through a human-centered lens while embodying Mission & Values.
  • Fostered growth mindset within teams to encourage continuous personal and professional development.
  • Applied business acumen and problem-solving skills to address operational challenges effectively.
  • Prioritized tasks and planned activities to ensure optimal resource allocation and timely execution.
  • Managed sales and inventory processes to maintain optimal stock levels and reduce costs.
  • Promoted collaboration through effective communication, coaching, staffing, and scheduling practices.

Starbucks
Bainbridge Island, WA

Assistant Store Manager
08.2022 - 04.2023

Job overview

  • Assisted in continuous hiring and development of effective partners while adapting to learning styles.
  • Coached and developed partners through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Completed frequent walk-throughs and worked with team members to correct issues impacting store appearance and standards.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Starbucks
Silverdale, WA

Barista, ASM Trainee
11.2021 - 08.2022

Job overview

  • Support highest standards of conduct and service to support company and misson statement.
  • Maintain calm demeanor during peak times daily with efficient, levelheaded customer service.
  • Address and resolve customer concerns to make the moment right with tact and professionalism.
  • Repair minor issues with equipment and handle troubleshooting tasks to keep coffee machines operational.
  • Enthusiastically engage customers during busy periods to keep mood light and fun.
  • Educate customers on beverage menu items and provided samples of daily brews.

Port of Bremerton
Bremerton, Washington

Administrative Assistant
05.2016 - 04.2019

Job overview

  • Facilitated interdepartmental communication to enhance collaboration and workflow efficiency.
  • Managed office supplies inventory by regularly assessing stock levels.
  • Conducted research on various topics as directed by management to support decision-making.
  • Updated contact lists promptly following changes in employee status or information.
  • Organized confidential documents according to established protocols for data security.
  • Composed letters, memos, reports, and presentations as required by management staff.
  • Assisted with planning special events, coordinating catering services, securing venues, and ordering materials.
  • Ensured optimal operation of office equipment such as printers and copiers.

Starbucks
Various, Washington and Oregon

Manager, ASM, Supervisor, Barista
03.1996 - 07.2006

Job overview

  • Monitored supplier operations to verify quality, delivery schedule maintenance and conformance with order specifications to maximize business efficiency and control costs.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overage to support long-term business sustainability.
  • Managed day-to-day store operations, including supervision and assignment delegation for 8-40 member team.
  • Standardized processes across all employees and upper-level management by implementing best practices and communicating guidelines.
  • Reviewed store issues and implemented corrective action plans, leading to profitability and compliance of company goals.
  • Analyzed all reports to ensure maximum efficiency and profitability.
  • Facilitated partner awards by supporting "Partner of the Quarter” employee recognition program.
  • Greeted, assisted and served thousands of customers daily in both walk-in and drive-thru stores.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.

Certification

  • Coffee Master, Starbucks Coffee Academy , ASU CA100 & ASU CA200 - 2022
  • Barista Trainer Training, 2022

Overview

30
years of professional experience
1
Certificate

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