Pamela Walters
Marietta,OH
Summary
Personable and dedicated worker in the HVAC Industry with extensive experience in Order processing, customer service and Accounts Receivable. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for maintaining excellent relationships with customers.
Overview
46
46
years of professional experience
Work History
Order & A/R Clerk
Skuttle Indoor Air Quality
Marietta, Ohio
08.1977 - 03.2023
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Data Entry and Invoicing for Wholesale Orders
- Ensured accuracy of all customer order information prior to processing.
- Communicated with customers to assist with orders, pricing and availability.
- Traced missing material and shipments through vendor and customer communications.
- Issue Quotes and Adjust Pricing
- Read and understood pick sheets in order to prepare accurate customer orders.
- Tracking packages and shipments
- Filing damage or loss freight claims
- Managing product returns and credits
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Verifying merchandise
- Accounts Receivable posting and deposits
- Month End Close
- Setting up and working HVAC Trade shows
- Packaging and shipping Consumers orders
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered incoming calls and sorted daily mail
- Sending out product literature and working on Pricing book for distribution
Education
High School Diploma -
Frontier High School
New Matamoras, OH05-1976
Skills
- Bank Deposits
- Dispute Resolution
- Payment Posting
- Invoice and Credit Processing
- Decision-Making
- Customer Engagement
- Customer Complaint Resolution
- Price Structuring
- Sales Support
- Returns Processing
- Preparing Packages
- Releasing Orders
- Verifying Shipments
- Data Entry Skills
- Customer Service
- Sales Reporting
- Multi-Tasking and Prioritization
- Proofreading and Editing
- File and Records Management
Timeline
Order & A/R Clerk
Skuttle Indoor Air Quality
08.1977 - 03.2023
High School Diploma -
Frontier High School
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