Pamela Wamser
Cognizant Technologies Solutions
Pawnee Rock,KS
2
Certifications
13
years of professional experience
Processing Specialist with experience researching incomplete documents, validating data, and resolving discrepancies across processing workflows. Improves accuracy by coordinating with other departments, updating records in spreadsheets and databases, and building training materials for new staff. Brings process mapping and workflow improvement experience from roles centered on document review, reporting, and operational support.
Work History
Associate - Projects
6 Months- Review project documentation for completeness, consistency, and alignment with internal process standards.
- Validate data entries and flag discrepancies for correction before downstream processing.
- Map workflows to identify handoff points, redundancies, and opportunities for process standardization.
- Troubleshoot routine process issues and escalate unresolved cases with clear supporting details.
- Monitor pending items and follow up on missing information to keep requests moving.
Professional Services Consultant
11 Months- Reviewed client documentation for completeness and routed exceptions to the appropriate follow-up path.
- Validated incoming data against source records to support accurate reporting and downstream processing.
- Mapped recurring workflows to identify handoff points and clarify responsibilities across teams.
- Prepared clear status updates and issue notes for stakeholders during active client work.
Processing Specialist
11 Months- Review 50-100 incomplete documents weekly to gather missing information and move cases forward.
- Coordinate with cross-functional teams to complete documentation accurately and resolve open processing questions.
- Develop training materials for new employees on processing procedures and day-to-day workflow expectations.
- Support process improvement discussions by sharing observations on workflow gaps, recurring errors, and standardization opportunities.
Process Specialist
4 Years 7 Months- Documented operational procedures, workflows, and best practices to strengthen consistency across daily work.
- Analyzed production processes and identified improvement opportunities to streamline workflow execution.
- Maintained databases with current information and updated workflows to keep business processes aligned with standards.
Operations Generalist
6 Years 5 Months- Improved data management workflows during the system conversion by identifying efficiencies and supporting smoother adoption.
- Uploaded client payroll files accurately and on time, supporting dependable processing across recurring deadlines.
- Supported fund changes, tax forms, and distributions by assisting multiple departments with day-to-day operational needs.
Education
Certificate - Retirement Plan Fundamentals
Skills
Document review
Data validation
Process mapping
Troubleshooting
Lean principles
Process standardization
Workflow optimization
Quality improvement
Report generation
Procedure documentation
Database maintenance
Training material development
Procedure documentation
DVW proficiency
Omni familiarity
Interdepartmental coordination
Stakeholder communication
Change control documentation
Business requirements gathering
Certification
Certificate in Retirement Plan Fundamentals
Timeline
Associate - Projects
Cognizant Technologies Solutions
04.2026 - CurrentRead More
Professional Services Consultant
FIS Global
05.2025 - 04.2026Read More
Processing Specialist
Genpact
06.2024 - 05.2025Read More
Process Specialist
FIS Global
11.2019 - 06.2024Read More
Operations Generalist
Cuna Mutual
06.2013 - 11.2019Read More
Barton Community College
Certificate from Retirement Plan Fundamentals
Read More