Pamela Ward
San Mateo,CA
Summary
Strategically-minded Chair known for high productivity and efficient task completion. Possess key skills in leadership, strategic planning, and stakeholder engagement. Excel in communication, problem-solving, and adaptability to ensure project success and team alignment with organizational goals.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Chair of Spirituality&African American Initiatives
Office of Diversity and Equity,County of San Mateo
San Mateo, CA
07.2009 - Current
- Negotiated contracts with vendors and suppliers for services needed at the events.
- Maintained impartiality and objectivity during meetings and decision-making.
- Executed on-time, under-budget project management to adhere to project road map.
- Assisted Chair in developing and implementing strategic plans for events.
- Maintained communication between staff, board members and stakeholders throughout the event process.
- Hired, trained, and mentored staff members to maximize productivity.
- Monitored expenses associated with events to ensure they stayed within budget limits.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Implemented strategies designed to ensure that all voices were heard during sessions.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Utilized innovative approaches to engage participants in meaningful discussions.
- Coordinated logistics for each session such as reserving rooms, ordering supplies.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Recognized by management for providing exceptional customer service.
- Planned and oversaw meetings in accordance with governing documents.
- Represented organization at industry conferences and events.
Psychiatric Workshop Facilitator Volunteer
San Mateo County Medical Center
San Mateo, CA
07.2015 - 06.2020
- Created and offered additional materials to enhance training.
- Encouraged dialogue between participants by asking thought-provoking questions.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Ensured a safe, comfortable learning environment by monitoring group dynamics.
- Designed activities to encourage active participation among all attendees.
Child Development & Family College Instructor
City College of San Francisco
San Francisco, CA
02.1992 - 06.1996
- Advised students in personal matters, driving academics, attendance and behaviors.
- Collaborated with fellow staff members to promote positive and welcoming learning environment.
- Provided letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.
- Utilized student-centered teaching strategies to engage students in the learning process.
- Developed syllabus of lectures, classwork and assignments and distributed to students on first day of class.
- Maintained students' attendance records, grades and reports in strict confidence.
- Directed full classrooms of students to develop various kinds of research.
- Adapted instruction methods to address individual student needs.
- Integrated technology into regular classroom use for student engagement and learning.
- Integrated current events into subject matter whenever possible.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Structured assignments with clear goals and criteria for assessment.
- Assessed student knowledge through tests, quizzes, and other assessment tools.
- Maintained student engagement through creative subject delivery and learning activities.
- Conducted lectures and demonstrations to introduce new topics or concepts.
Assistant Director /Community Services Supervisor
City of San Mateo
San Mateo, CA
06.1989 - 06.1994
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Evaluated existing systems and processes in order to recommend improvements.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
- Provided guidance to departmental staff in resolving customer complaints.
- Implemented customer service initiatives to improve client satisfaction.
Education
Doctoral Program: Education
Stanford University
Palo Alto, CAMaster of Arts - Educational Administration And Policy Analysis
Stanford University
Palo Alto, CA06-1986
Bachelor of Arts - Child Development
Mills College
Oakland, CA05-1985
Associate of Arts - Social Behavior
Merritt College
Oakland, CA06-1983
Skills
- Meeting facilitation
- Diversity awareness
- Budgeting expertise
- Mentoring
- Innovation mindset
- Strategic leadership
- Delegation
- Influencing skills
- Staff development
- Motivation techniques
- Innovation encouragement
- Approachable leader
- Program oversight
- Adaptability and flexibility
- Team building
- Complex Problem-solving
- Resource utilization
- Effective communication
Certification
- Special Recognition, Early Childhood Violence Prevention and Counseling
- Nursery School Teaching Diploma
- Mental Health Peer Mentorship and Modeling Certificate
- National Association for Mental Illness Peer to Peer Certificate
- Child Development Degree with Honors
- Social Behavior Degree with HonorsWellness Recovery and Action Plan (WRAP) Certificate
Accomplishments
- Keynote Speaker, Caminar Mental Health Staff Development Day
- Mental Health HOPE Award, City of San Mateo
- Board Member, Heart and Soul & Voices of Recovery
- San Mateo County, Thomas Hoffman Peer Award
- Inductee, Mental Health Consumer Hall of Fame
- Alumni Commencement Speaker, Emiiiano Zapata Street Academy
- Commencement Speaker, The Family School
- The Glide Ensemble, Glide Memorial Church
- Prayer Circle, Glide Memorial Church
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Psychiatric Workshop Facilitator Volunteer
San Mateo County Medical Center
07.2015 - 06.2020
Chair of Spirituality&African American Initiatives
Office of Diversity and Equity,County of San Mateo
07.2009 - Current
Child Development & Family College Instructor
City College of San Francisco
02.1992 - 06.1996
Assistant Director /Community Services Supervisor
City of San Mateo
06.1989 - 06.1994
- Special Recognition, Early Childhood Violence Prevention and Counseling
- Nursery School Teaching Diploma
- Mental Health Peer Mentorship and Modeling Certificate
- National Association for Mental Illness Peer to Peer Certificate
- Child Development Degree with Honors
- Social Behavior Degree with HonorsWellness Recovery and Action Plan (WRAP) Certificate
Doctoral Program: Education
Stanford University
Master of Arts - Educational Administration And Policy Analysis
Stanford University
Bachelor of Arts - Child Development
Mills College
Associate of Arts - Social Behavior
Merritt College
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