Pamela Ware
Eastland,TX
Summary
Experienced professional in training and development and project coordination seeking a remote position in either field. Skilled in creating impactful training materials, delivering comprehensive training sessions, and evaluating training effectiveness. Expertise in promoting team alignment and efficient task management through streamlined systems, centralized communication channels, and robust task-tracking methods. Proven track record of meeting deadlines and ensuring the regular completion of audits to maintain the effectiveness of the systems in place.
Overview
8
8
years of professional experience
Work History
Project Coordinator
ABM Industries
03.2024 - Current
- Manage vendors for Sports and Entertainment, overseeing the rollout and proficiency of the new Vendor Management System (VMS).
- Serve as the VMS expert, developing and conducting training programs for vendors and managers.
- Provide essential support to ABM leaders navigating the platform and act as the main point of contact for vendors supporting the S&E team through the VMS.
- Oversee and audit weekly open requisitions for temporary labor to ensure qualified vendors fill positions.
- Oversee, track, and audit weekly invoices to ensure accuracy, compliance with contractual terms, and timely payments.
- Continuously monitor vendor performance and identify areas for improvement to align system-related processes with operational goals.
- Develop and maintain a system for team alignment and task management, including centralized communication and task tracking to meet deadlines and conduct regular audits for VMS effectiveness.
- Ensure that all vendors adhere to the terms and conditions outlined in the Master Service Agreement.
Training Specialist
Liveops
08.2022 - 01.2024
- Acted as a system expert to facilitate virtual training sessions, helping agents acquire new skills and knowledge through client-specific certification materials and platforms like Salesforce and Zendesk.
- Monitored and analyzed agent performance and progress using LiveOps reporting tools and spreadsheets.
- Collaborated with business partners and various teams to continually improve content and exceed expectations.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
Training Specialist
Outschool, Inc
06.2020 - 08.2022
- Developed and designed comprehensive life skills courses for children aged 8-18, covering organization and time management topics.
- Facilitated sessions in a unique, engaging, and safe environment for students globally.
- Managed digital marketing efforts and scheduled classes.
- Assessed additional needs based on training progress and collaborated with parents to meet requirements.
Director of NonProfit
Eastland County Helping Others
07.2017 - 06.2020
- Directed team efforts to maximize operational efficiency and achieve strategic goals.
- Developed and facilitated life skills and community resource classes.
- Managed social media and email accounts; researched and developed funding grants.
- Tracked expenses, filed taxes, and prepared treasurer reports for grassroots fundraising initiatives and events.
- Oversaw departmental budgets to maintain financial stability and support growth.
- Optimized resource allocation for improved productivity and reduced costs.
Education
B.S - Sociology
Tarleton State University
Skills
- Strong Interpersonal Skills
- Highly Organized
- Strong Attention to Detail
- Prioritization Skills
- Proficient in Engaging Diverse Groups
- Self-Motivated Professional
- Analytical Problem Solver
- Proficient in Microsoft Office Suite
- Adept at Virtual Meeting Platforms
Timeline
Project Coordinator
ABM Industries
03.2024 - Current
Training Specialist
Liveops
08.2022 - 01.2024
Training Specialist
Outschool, Inc
06.2020 - 08.2022
Director of NonProfit
Eastland County Helping Others
07.2017 - 06.2020
B.S - Sociology
Tarleton State University