Pamela Watkins
Las Vegas,NV
Summary
Dynamic Lead Consultant at Prolend Mortgage with a proven track record in team leadership and issue resolution. Enhanced customer satisfaction through effective communication and efficient cash handling. Demonstrated expertise in bookkeeping and business analysis, driving productivity improvements and fostering a collaborative team environment. Recognized for transforming challenges into positive outcomes.
Overview
2016
2016
years of professional experience
Work History
Lead Consultant
Prolend Mortgage
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
Lead Accounting Technician
DHHS CONTROLLER OFFICE
Raleigh, NC
06.2000 - 08.2015
- Contributed significantly to initiatives optimizing the accounting department's efficiency.
- Collaborated on cross-functional teams to optimize business processes and achieve organizational goals.
- Assisted in annual budget preparation, providing valuable input based on historical trends and anticipated expenses.
- Provided excellent customer service when addressing billing inquiries from clients, resolving concerns promptly and professionally.
- Assisted in the preparation of comprehensive financial statements for management decision-making purposes.
- Participated in special projects as assigned by senior management, demonstrating adaptability to shifting priorities within the organization.
- Enhanced financial accuracy by diligently reviewing and reconciling accounting records.
- Maintained strict confidentiality of sensitive financial information to protect company interests while adhering to regulatory requirements.
- Increased productivity by implementing new software tools for more efficient data entry and report generation.
- Reduced discrepancies in financial reports through meticulous data analysis and reconciliation tasks.
- Conducted research to resolve complex accounting issues, enhancing overall departmental knowledge.
- Trained junior staff members on accounting best practices, fostering a cohesive team environment focused on quality outcomes.
- Entered figures using 10-key calculator to compute data quickly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using Software.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Inspected account books and recorded transactions.
Lead Cashier
Piggly Wiggly Supermarket
Goldsboro, NC
05.1986 - 09.1996
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Accounting - Accounting And Finance
Wayne Community College
Goldsboro, NC11.1979
Graduated 1977, - English Language, Accounting
Goldsboro High School East
Goldsboro, NC07.1979
Skills
- Team leadership & development
- Issue resolution
- Processes and procedures
- Business analysis
- Troubleshooting
- Staff management
- Bookkeeping
- Team oversight
- Processing payments
- Collections
- Relationship building
- Excellent communication
- Written communication
- Teamwork
- Problem-solving abilities
- Reliability
Timeline
Lead Accounting Technician
DHHS CONTROLLER OFFICE
06.2000 - 08.2015
Lead Cashier
Piggly Wiggly Supermarket
05.1986 - 09.1996
Lead Consultant
Prolend Mortgage
Accounting - Accounting And Finance
Wayne Community College
Graduated 1977, - English Language, Accounting
Goldsboro High School East