Summary
Overview
Work History
Education
Skills
Reading, Cooking, Gardening
Timeline
Generic
Pamela Watson

Pamela Watson

Jonesboro,GA

Summary

Accomplished Business Processing Manager at Jefferson County Commission, adept in process documentation and fostering teamwork. Streamlined HRIS audits, enhanced payroll accuracy by 30%, and led initiatives reducing dropout rates. Known for exceptional problem-solving and communication skills, consistently delivering results beyond expectations.

Overview

19
19
years of professional experience

Work History

Business Processing Manager

Jefferson County Commission
02.2018 - Current
  • Performs periodic and scheduled audits of the jurisdiction’s HRIS by reviewing and reconciling personnel actions to ensure accuracy of information and compliance with the Personnel Board’s rules and regulations and operating policies and procedures.
  • Reviews personnel actions (e.g. premium requests, requests for appointments, intergovernmental transfers ) requiring Personnel Board processing by conducting research to identify potential issues and correcting and verifying submitted information to ensure appropriate documentation and approvals have been obtained prior to the processing of these actions.
  • Acts as HRIS user support by responding to inquiries related to system processes, assisting users with entering information into systems, and providing training on system use to ensure compliance with personnel action processes and procedures.
  • Supervises staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training.
  • Business Processing Managers establish operating procedures and work standards as well as evaluate the quality and quantity of work production.
  • Business Processing Managers have extensive contact with internal and external customers and must maintain a professional relationship with their contacts.

Business Systems Specialist

Jefferson County Commission
09.2014 - 02.2018
  • Performs periodic and scheduled audits of the jurisdiction’s HRIS by reviewing and reconciling personnel actions to ensure accuracy of information and compliance with the Personnel Board’s rules and regulations and operating policies and procedures.
  • Reviews personnel actions (e.g. premium requests, requests for appointments, intergovernmental transfers ) requiring Personnel Board processing by conducting research to identify potential issues and correcting and verifying submitted information to ensure appropriate documentation and approvals have been obtained prior to the processing of these actions.
  • Assists with the maintenance of the HRIS through system testing and other quality assurance practices in both testing and live system environments to ensure systems are updated and able to meet users’ needs.
  • Acts as HRIS user support by responding to inquiries related to system processes, assisting users with entering information into systems, and providing training on system use to ensure compliance with personnel action processes and procedures.

Payroll Specialist

Synergy Medical Center
06.2012 - 09.2014
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.

Student Support Special

Dekalb County Schools
08.2008 - 06.2012
  • Established partnerships with local organizations providing additional resources for students in need.
  • Created a welcoming environment for students, fostering a sense of belonging and community within the school setting.
  • Implemented early intervention strategies for at-risk students resulting in decreased dropout rates.
  • Streamlined communication between parents, teachers, staff, administrators, ensuring all stakeholders were informed about student progress and supports available.
  • Facilitated peer mentorship programs encouraging positive relationships among students.
  • Reduced behavioral incidents by establishing a positive behavior support system in collaboration with colleagues.
  • Connected struggling students with appropriate tutoring services or additional resources to facilitate their academic success.

Teacher - 2nd Grade

Dekalb County Schools
08.2005 - 05.2008
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

Master of Arts - Early Childhood Education

Grand Canyon University
Phoenix, AZ
06.2011

Bachelor of Arts - English Education

Miles College
Birmingham, AL
05.1985

Skills

Process Documentation

Workflow Coordination

Team Meetings

Willing to Learn

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Attention to Detail

Reliability

Excellent Communication

Critical Thinking

Reading, Cooking, Gardening

I love reading non-fiction / cooking desserts like banana nut bread, macaroni & cheese, and chocolate chip cookies / gardening with my husband

Timeline

Business Processing Manager

Jefferson County Commission
02.2018 - Current

Business Systems Specialist

Jefferson County Commission
09.2014 - 02.2018

Payroll Specialist

Synergy Medical Center
06.2012 - 09.2014

Student Support Special

Dekalb County Schools
08.2008 - 06.2012

Teacher - 2nd Grade

Dekalb County Schools
08.2005 - 05.2008

Master of Arts - Early Childhood Education

Grand Canyon University

Bachelor of Arts - English Education

Miles College

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Pamela Watson