Pamela Weathers
Shelby,NC
Summary
Results-driven professional with extensive experience in security and customer service roles. Proficient in team leadership, critical thinking, and time management. Eager to leverage skills in managing security operations and enhancing customer satisfaction.
Overview
24
24
years of professional experience
Work History
Security Officer (Protective Service)
Catawba Two Kings Casino
08.2021 - Current
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Answer alarms and investigate disturbances.
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
- Lock doors and gates of entrances and exits to secure buildings.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
- Respond to medical emergencies by administering basic first aid or by obtaining assistance from paramedics.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Customer Service Representative III
Telerx
Kings Mountain, NC
02.2012 - 08.2021
- Resolved customer inquiries through multiple channels, ensuring high satisfaction rates.
- Provided product information and support, enhancing customer understanding and engagement.
- Collaborated with team members to streamline communication processes, improving response times.
- Mentored junior representatives on best practices for handling complex customer issues.
- Led initiatives to enhance customer experience, resulting in increased loyalty and retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Office Manager
JMJ Enterprises
Shelby, NC
06.2002 - 01.2011
- Streamlined office operations, enhancing communication among departments and improving workflow efficiency.
- Coordinated scheduling and logistics for meetings, ensuring optimal resource allocation and time management.
- Implemented inventory management system, reducing supply costs and minimizing waste through effective tracking.
- Developed training programs for new staff, fostering a culture of continuous improvement and employee development.
- Oversaw budget management processes, optimizing expenditures while maintaining essential operational functions.
- Cultivated positive relationships with vendors, negotiating contracts that aligned with budgetary constraints and service needs.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
High School - General Studies
Richmond Senior High
01-1994
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- CCTV surveillance
- Data entry
- Critical thinking
- Active listening
- Customer service
- Team leadership
- Decision-making
- Time management
Accomplishments
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Supervised team of 24+ staff members.
Timeline
Security Officer (Protective Service)
Catawba Two Kings Casino
08.2021 - Current
Customer Service Representative III
Telerx
02.2012 - 08.2021
Office Manager
JMJ Enterprises
06.2002 - 01.2011
High School - General Studies
Richmond Senior High