Pamela Wells

• Trained new team members on site policies and procedures.
• Maintained records and logs of work performed and materials and equipment used.
• Worked with personnel and managers to meet strict timelines.
• Oversaw personnel safety and efforts at work site.
• Implemented best practices and safe operating procedures.
• Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
• Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
• Resolved issues among team members to keep employees on task.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

• Increased repeat customers through personalized follow-up communications and targeted promotions.
• Regularly updated product inventory, ensuring availability of best-selling items for prompt customer delivery.

• Assisted customers in making online purchases and addressing issues with previous purchases they may not have received or had issue with.

• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
• Handled any conditions sent from underwriting departments.
• Prepared file for final clear-to-close by branch management.
• Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
• Coordinated closing process with attorneys, title companies, and government clerks.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Processed mortgage loan applications accurately and successfully for over 5 years.
• Reviewed financial statements and contacted institutions and customers to clarify details.