Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Wesley

Noblesville,IN

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Kohls Department Store. Adept at fostering positive environments and implementing efficient healthcare practices, evidenced by improved patient outcomes. Combines dependability with exceptional people skills, ensuring high-quality service and team leadership. Expert in detailed care and operational management, achieving significant results in fast-paced settings.

Overview

25
25
years of professional experience

Work History

Part Time Retail Sales Associate

Kohls Department Store
10.2022 - 05.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

RN- Home Health Care

Maxim Health Care Services
05.2018 - 11.2020
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.

RN - Home Health

Life Touch Home Health Care Agency
11.2016 - 05.2018

Skilled nursing care for medically compromised adolescent in her home.

Administered all medications and liquid feedings via gastrostomy tube.

Managed behavior modifications as needed for autism diagnosis.

Documented all care as required at each shift.

Well Director

HCR Manor Care at Summer Trace
12.2008 - 07.2014

Department Manager for all Nursing services in Assisted Living.

Responsible for all staffing (hiring, evaluating, counseling, and termination)

On call 24/7

purchasing supplies

Assisted with marketing

Assessments prior to admission and periodic re-assessments

Customer satisfaction and quality assurance.

Director of Resident Services

Berkshire of Castleton
06.1999 - 11.2008

Department manager for all nursing services for Independent and Assisted Living.

Hiring, training, evaluation, and termination of all nursing staff.

Assisted with marketing of community

Pre admission assessment and ongoing reassessment of all residents.

Customer satisfaction and quality assurance.

Education

Diploma - Nursing-Registered Nurse

Ball Memorial Hospital School of Nursing/Ball Stat
Muncie, IN
08.1967

Academic Diploma - College Preparatory

Carmel High School
Carmel, IN
05.1964

Skills

Dependable

Punctual

Detail Oriented

Above average people skills

Timeline

Part Time Retail Sales Associate

Kohls Department Store
10.2022 - 05.2024

RN- Home Health Care

Maxim Health Care Services
05.2018 - 11.2020

RN - Home Health

Life Touch Home Health Care Agency
11.2016 - 05.2018

Well Director

HCR Manor Care at Summer Trace
12.2008 - 07.2014

Director of Resident Services

Berkshire of Castleton
06.1999 - 11.2008

Diploma - Nursing-Registered Nurse

Ball Memorial Hospital School of Nursing/Ball Stat

Academic Diploma - College Preparatory

Carmel High School
Pamela Wesley