Pamela White
White City,OR
Summary
Industrious administrative team member with proven organizational, time management and multitasking abilities in fast paced and stressful settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.
Overview
15
15
years of professional experience
Work History
CSR
Classic Collision Center
Central Point , OR
2022.10 - Current
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
Design Consultant
Rebelle Home
Medford , OR
2019.10 - 2022.10
- Made sure all ideas were unique and proposed several options to clients suitable to unique needs and requirements.
- Communicated with several key clients weekly to discuss individual needs and overall vision.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Researched required information using available resources.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Developed strategies to improve quality of customer service delivery.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Developed innovative design concepts for a variety of clients.
- Collaborated with clients to identify design needs and develop creative solutions.
- Researched industry trends and competitors' designs to inform strategies and decisions.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Presented final designs to clients for review before implementation.
Office Assistant
Harrison Family Mortuary
Aberdeen , WA
2018.04 - 2019.09
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Filed and retrieved records to support business needs and boost team productivity.
Customer Service Representative and Maintenance
B & B Automotive
Aberdeen , WA
2016.09 - 2018.04
- Reviewed customer data to assess current issues and determine potential solutions.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Addressed customer service inquiries quickly and accurately.
- Requisitioned supplies and equipment for cleaning and maintenance functions.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Dismantled equipment to access, remove and replace defective parts to maintain operability.
- Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.
Sales Consultant
Five Star Motors
Aberdeen , WA
2014.09 - 2015.07
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Design Consultant
Kaufman Skroggs
Aberdeen , WA
2009.03 - 2014.07
- Made sure all ideas were unique and proposed several options to clients suitable to unique needs and requirements.
- Kept clients’ budget in mind while preparing projects and consistently stayed under budget.
- Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
- Developed interior design concepts and prepared interior systems and finishes.
- Visited home sites when necessary to assess and fulfill customer needs.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
Education
Some College (No Degree) - Business Administration
Grays Harbor College
Aberdeen, WASkills
- Customer needs assessment
- Detail-oriented
- Understands grammar
- Quick learner
- Strong problem solver
- Strong written and verbal skills
- Computer oriented
- 10 key
Timeline
CSR
Classic Collision Center
2022.10 - Current
Design Consultant
Rebelle Home
2019.10 - 2022.10
Office Assistant
Harrison Family Mortuary
2018.04 - 2019.09
Customer Service Representative and Maintenance
B & B Automotive
2016.09 - 2018.04
Sales Consultant
Five Star Motors
2014.09 - 2015.07
Design Consultant
Kaufman Skroggs
2009.03 - 2014.07
Some College (No Degree) - Business Administration
Grays Harbor College
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