Summary
Overview
Work History
Education
Skills
Phone
Timeline
Generic

Pamela Whitley

Suitland,MD

Summary

Experienced manager skilled in directing and enhancing operations through effective employee motivational strategies and strict policy enforcement. Deep understanding of industry best practices, market trends, and regulatory requirements. Able to navigate complex operational landscapes with ease. Talented leader with an analytical approach to business planning and excel at day-to-day problem-solving for optimal outcomes for both the team and the organization.

Overview

32
32
years of professional experience

Work History

Administrative II/ Calendar Manager Coordinator

Prince George's County Sheriff's Office
03.2012 - 01.2022
  • Maintain a yearly calendar with all scheduled and cancelled evictions
  • Schedule all District and Circuit Court Writs for management companies, attorneys, landlords and commercial property evictions
  • Maintain a twice a month Circuit Court foreclosure sweep schedule
  • Maintain monthly statistics for the Chain of Command
  • Responsible for mailing failure to pay and foreclosure notices
  • Daily corresponding the citizens and tenants to resolve eviction issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Administrative Aide II/Custodian of Records

Prince George's County Sheriff's Office
01.2010 - 03.2012
  • Conduct background checks for private and/or federal employers on warrant status of candidates under consideration for hire
  • Conduct background checks for the Veteran’s and Social Security Administrations to ascertain benefit entitlements
  • Agency Liaison for the Motor Vehicle Administration’s law enforcement compliance program
  • Certify accuracy and legitimacy of information provided through the Privacy Act of 1974
  • Official Notary for the Office of the Sheriff
  • Enter Peace orders into the local system and schedule stand-by so the Petitioner(s) can remove property.
  • Implemented a document imaging program, converting paper records into digital formats for easy access and efficient storage space usage.
  • Assisted in audits by providing easy access to necessary records, contributing to the successful completion of the audit process.
  • Maintained a high level of confidentiality by securely handling sensitive information and adhering to privacy regulations.
  • Evaluated and recommended improvements to existing processes such as record retrieval and cataloging, contributing to overall departmental efficiency.

Administrative Aide II/Records Supervisor

Prince George's County Sheriff's Office
02.2006 - 01.2010
  • Front line supervisor of the Teletype/Records (TTY) section, with a current staffing complement of eleven full-time, shift employees
  • Oversee the daily activities of all assigned personnel; manage and maintain unit scheduling to ensure adequate shift coverage, prepare time and attendance reports, perform investigative duties for all warrant status verifications, research, compile, and complete individual employee daily statistical logs, maintain and disseminate agency/employee incident reports, participate in candidate panels, draft and compose letters and memorandums for commander’s signature, provide staff training, develop and modify unit’s procedures and bureau’s Standard Operating Procedures (SOP’s), and review and process employee’s past performance appraisals (PPA’s)
  • Responsible for maintaining inventory supply for both the TTY and warrants sections within the Bureau of Field Services
  • Verification of Death Certificates and Expungement’s of records through the District and Circuit Court system.
  • Improved communication between departments through the creation of a centralized records repository accessible to all employees.
  • Assisted in the development of organization-wide policies regarding record retention, disposal, and preservation.
  • Conducted ongoing evaluations of departmental performance, identifying areas for improvement and implementing necessary changes to optimize workflow processes.
  • Oversaw the disposal process for obsolete or expired records, adhering to legal requirements while minimizing organizational liability risks.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Contributed to a positive work environment by providing professional assistance to colleagues when needed.

Administrative Aide II/Data Entry Warrant Division

Prince George's County Sheriff's Office
06.1998 - 02.2006
  • Maintained an up-to-date knowledge of all procedures for accurately keying specific formats to enter and retrieve information from various data processing systems; researched, interpreted and converted information from source material to data systems; received daily CEPI’s from various sources, researching and compiling content to complete identification classification, notification and other duties required to close warrants; maintained accurate daily logs, reports, and records.
  • Developed strategic plans to maintain optimal resource allocation and maximize productivity.
  • Ensured compliance with federal regulations by staying abreast of changes and updating policies accordingly, mitigating risk for the organization.
  • Enhanced team efficiency by streamlining communication and implementing effective training programs.
  • Fostered collaboration between different departments through regular communication channels and relationship-building activities.

General Clerk III/Computer Data Entry Operator

Prince George's County Police Department
09.1996 - 01.1998
  • Answered telephones; processed and categorized incoming information from various sources for entry into the Communications Assisted Dispatcher, researched Miles/NCIC systems for existing criminal history of charges at the request of agency officers to assist during the routine conduct of their official law enforcement duties; processed incident and accident reports.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
  • Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
  • Input data into spreadsheets and databases.

General Clerk II/Patient Care Coordinator

Prince George's Health Department
06.1994 - 09.1996
  • Greeted patients, answered incoming calls, maintained medical records for the physicians and nurses. Scheduled patient appointments for special maternity, colonoscopy and child health clinic. Maintained patient account cards, prepared insurance billings, and performed other duties as assigned.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
  • Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Produced high-quality communications for internal and external use.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
  • Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.

General Clerk I / Computer Data Entry Operator

Prince George's County Police Department
12.1989 - 06.1994
  • Received incoming accident and incident reports; coded and disseminated reports to other facilities in the agency; logged adult and juvenile arrest identification numbers, photos, and arrest records; microfilmed and microfiche searches; fingerprinted citizens for job requirements; answered telephones concerning incident reports and other jurisdictions and performed other duties as assigned.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.Pr

Education

High School Degree - General Studies

Fairmont Heights High School
Capitol Heights, MD

Skills

  • Windows 2012
  • Typewriter
  • Outlook 365 Office
  • Microfilm
  • Adobe Acrobat
  • Schedule Preparation
  • Excel 2012
  • Fax
  • Power Point
  • Word Perfect
  • Access
  • Time Management
  • Policy Implementation
  • Verbal and written communication
  • Complex Problem-Solving
  • Team Leadership

Phone

Cell, (240) 601-2036

Timeline

Administrative II/ Calendar Manager Coordinator

Prince George's County Sheriff's Office
03.2012 - 01.2022

Administrative Aide II/Custodian of Records

Prince George's County Sheriff's Office
01.2010 - 03.2012

Administrative Aide II/Records Supervisor

Prince George's County Sheriff's Office
02.2006 - 01.2010

Administrative Aide II/Data Entry Warrant Division

Prince George's County Sheriff's Office
06.1998 - 02.2006

General Clerk III/Computer Data Entry Operator

Prince George's County Police Department
09.1996 - 01.1998

General Clerk II/Patient Care Coordinator

Prince George's Health Department
06.1994 - 09.1996

General Clerk I / Computer Data Entry Operator

Prince George's County Police Department
12.1989 - 06.1994

High School Degree - General Studies

Fairmont Heights High School
Pamela Whitley