Pamela Wiggins
Summary
Dedicated and result-oriented customer service professional with a
proven track record of delivering exceptional service focusing on
empathy & problem solving using excellent communication skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Freedom Mortgage Corporation
Remote PA
03.2025 - Current
- Receive an average of 80 - 100 inbound calls daily with efficiency and professionalism.
- Demonstrate excellent communication skills while handling
customer complaints & inquiries. - Maintain accurate records of customer interactions using CRM like Salesforce, Lakewood & EDMS.
- Adhere to federal regulations regarding consumer lending laws.
- Navigate multiple computer systems & applications to find accurate information.
- Assist customers with navigating the online portal and mobile app.
- Liaise with other departments and follow up on escalations within the appropriate timeline.
Customer Service Representative
FixTops
Remote NJ
10.2022 - 02.2025
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries and product information.
- Conducted follow-up calls to ensure customer satisfaction with services provided.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Officer
Diamond Bank Plc
Lagos, Nigeria
04.2012 - 09.2022
- Assisted customers with account inquiries and transaction processing.
- Collaborated with team members like bank tellers, operations manager & relationship managers to improve service delivery processes.
- Resolved customer complaints and provided effective solutions promptly.
- Educated clients on bank products and services to enhance customer experience.
Education
Bachelor of Science - Mass Communication
Covenant University
Nigeria07-2006
Skills
- Excellent Communication skills
- Empathy
- Active Listening
- Call Center Etiquette
- Attention to details
- Complaint Resolution
- Follow-up skills
- Problem solving
- Multitasking
- Critical Thinking
- Computer proficiency
- Call management
- Data Entry
- Proficient in MS Office & CRM systems
- Good team player
Timeline
Customer Service Representative
Freedom Mortgage Corporation
03.2025 - Current
Customer Service Representative
FixTops
10.2022 - 02.2025
Customer Service Officer
Diamond Bank Plc
04.2012 - 09.2022
Bachelor of Science - Mass Communication
Covenant University