PAMELA WILLIAMS

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.

•Managed safe and conducted monthly

•Implemented corporate or departmental policies, procedures and services standard in conjunction with management, including coaching, and motivating direct report

•Trained and instructed employees in job duties and company policies

• Prepared and issued work scheduled, deadlines and duty assignments to

•Assisted cashiers when Managed safe and conducted monthly audits

•Implemented corporate or departmental policies,procedures and services standard in conjunction with management, including coaching, and motivating direct report

•Trained and instructed employees in job duties and company policies

•Prepared and issued work scheduled, deadlines and duty assignments to cashiers

•Assist cashiers when balancing problems occurred using knowledge of common errors

•Ensured due diligence procedures compliance were followed in regards to suspicious activities of large currency transactions above $10,000 and monetary instruments purchases (i.e. cashier's checks, money orders and travelers checks) in amounts exceeding $3,000 and above were reported to AML/BSA in a timely manner.

•Ensured supply of money for the store needs were met based on cash limits and business demands

•Balanced and replenished cash recycler

•Monitored and reviewed store security procedures, and controlled access to safe and cashiers cash drawers •Ensured due diligence procedures compliance were followed in regards to suspicious activities of large currency transactions above $10,000 and monetary instruments purchases (i.e. cashier's checks, money orders and travelers checks) in amounts exceeding $3,000 and above were reported transactions in a timely manner.

•Balanced and replenished cash recycler

• Answered multi-line phone system and greeted callers enthusiastically.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Recorded expenses and maintained accounting records.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.
• Implemented paperless filing system for departments.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Recorded daily financial transactions using Quickbooks and handled payments of accounts.
• Drafted agendas, recorded minutes and created documents for meetings.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Entered data into Windows 10, 360 (Microsoft Office)system and updated customer contacts with information to keep records current.

• Managed purchasing, sales, marketing and customer account operations efficiently.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Trained new employees on proper protocols and customer service standards.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed the teller service functions to ensure prompt and efficient transaction processing and generated sales through quality referrals to ensure the overall team goals were met
• Duties included, maintaining and balancing a teller drawer daily, cashing checks, making deposits, taking payments, performed cash shipments through Loomis, maintaining adequate cash for the vault, redeeming bonds
• performed quarterly audits
• Ensured compliance with audit and operational
• regulation guidelines daily
• Performed quarterly and annual reviews
• Conducted interviews for new hires

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
• Maintained knowledge of company products and services to promptly resolve complaints and concerns
• Assisted with resolving complex customer issues and implementing targeted solutions
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
• Upheld quality control policies and procedures to increase customer satisfaction
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
• Set clear expectations and helped employees pursue optimal paths for achieving each target
• Restocked
• Checked supplies daily and troubleshot problems with equipment to keep operations on-track
• Maintained records through timely updates to employee and other files
• Conducted inside training sessions to educate employees on products and company policies
• Read and analyzed incoming memos, submissions and reports to determine significance and plan distribution
• Assigned tasks to associates to fit skill level and maximize team performance
• Delegated daily tasks to team members to optimize group productivity
• Collaborated with store manager to develop strategies for achieving sales and profit goals
• Organized schedules, workflows and shift coverage to meet expected business demands
• Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Cross-trained existing employees to maximize team agility and performance.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed and maintained relationships with customers and suppliers through account development.
• Directed staff and managed annual capital budget.

• Patients and scheduled appointments
• Assisted with referrals and prepared medical records for patients
• Maintained confidentiality of records relating to clients' treatment
• Scheduled appointments for patients via phone and in person
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
• Collected information, verified insurance and collected co-payments for patients as part of check-in process
• Cooperated with Medicare, Medicaid and private insurance providers
• Obtained client medical history, medication information, symptoms and allergies.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Taught patients about medications, procedures and care plan instructions.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.