Pamela Williams
Houston,TX
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Lead Business Office Associate
CarMax
01.2021 - Current
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Billing Representative
Charter Communications, Colorado Springs
12.2019 - 04.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
E-Commerce Associate
Walmart
11.2015 - 07.2019
- Receive and process payments from customers, using electronic transaction services
- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies pr shipping methods
- Fill customers orders by packaging sold items
- Cancel orders based on customer requests, inventory or delivery problems
- Create or maintain database if customer accounts
- Create, manage or automate orders r invoices, using order management or invoicing software
- Maintain inventor if shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.
Department Manager
Walmart, Colorado Springs
11.2015 - 07.2019
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to specified level
- Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts or in performing services for customers
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Education
High school diploma - General Studies
Lorraine High School
Colorado Springs, CO05.2012
Associate of Applied Science - Health Administration
The College of Health Care Professions
Houston, TX01.2024
Skills
- Financial Services
- Order Entry
- Order Management System
- Account Management
- CRM Software
- Pricing
- Customer service
- Process Improvement
- Administrative Procedures
- Data Analysis
- Microsoft Excel
- Leadership
Accomplishments
- Successfully completed the Manager Development Program.
- Supervised team of 7-10 staff members.
Timeline
Lead Business Office Associate
CarMax
01.2021 - Current
Customer Service Billing Representative
Charter Communications, Colorado Springs
12.2019 - 04.2020
E-Commerce Associate
Walmart
11.2015 - 07.2019
Department Manager
Walmart, Colorado Springs
11.2015 - 07.2019
High school diploma - General Studies
Lorraine High School
Associate of Applied Science - Health Administration
The College of Health Care Professions
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