Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Williams

Linden,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Warehouse Worker

Toyota
09.2016 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Completed cycle counts and monthly inventory.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated equipment while observing standard safety procedures.

BJ’S Tech Advisory Manager

Alorica
01.2016 - 09.2016
  • Assisted with the initial program launch
  • Managing a staff of 11 agents and providing assistance with quality assurance
  • Working close with agents daily to develop SOP’s and best practices
  • Track trending issues with merchandise and deliver weekly reporting to the client
  • Developed an incentive program for agents to boost attendance, moral, and performance.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

American Express Shop Small Customer Service Manager

Alorica
02.2014 - 05.2016
  • Tracking and documenting data for weekly reporting
  • Managing a staff of 15 and providing training and assistance
  • Data Entry
  • Creating Excel Spreadsheet for client reporting
  • Weekly calibration calls.

American Express Sales Manager

Alorica
05.2015 - 09.2015
  • Hire and train sales representatives
  • Maintain high energy to keep team upbeat and motivated
  • Ensure activities are in accordance with Compliance and the ROE
  • Advise team on ways to drive performance by utilizing several training methods.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Mortgage Investors Corporation Supervisor

01.2012 - 01.2013
  • Trained and supervised a team of 9 - 15
  • Handled customer service calls on a daily basis
  • Worked with team to ensure that they met their monthly quota
  • Ensured that team followed up on leads to produce revenue
  • Verified team leads to ensure that they were qualifying leads
  • Created a culture with emphasis on motivation and improving performance
  • Closed on leads
  • Quality control.

Loader/Warehouse Associate

Chopper Express
01.2007 - 01.2010
  • Responsible for ensuring inventory production quality and efficiency levels and implementing corrective action as required
  • Supervised staff as needed
  • Performed data entry duties into operational systems and performed inventory control on all activities related to warehouse operation, shipping/received
  • Picked parts for shipment
  • Shipping and Receiving Dispatcher
  • Assisted with the development of the design of the Toyota plant floor plan
  • Loaded daily shipments for distribution to all East Coast Toyota locations.

Education

AAS In Culinary Arts - Culinary Arts

Johnson & Wales University
Providence, RI
01.2002

Skills

  • Ability to manage and complete multiple tasks in a timely manner; work well under pressure; time management skills; and an excellent team player Particularly strong in customer resolutions
  • Goal-oriented individual with strong communication skills
  • Organized, highly motivated and detail oriented
  • Over 5 years experience in Customer Support
  • Brought in over $15 million in sales revenue
  • Proven ability to effectively work independently
  • Ability to develop and communicate a clear customer driven corporate vision
  • Warehouse Logistics
  • Shipping and Receiving
  • Quality Control
  • Problem-Solving
  • Microsoft Excel
  • Microsoft Outlook
  • Punctual and Dependable

Timeline

Warehouse Worker

Toyota
09.2016 - Current

BJ’S Tech Advisory Manager

Alorica
01.2016 - 09.2016

American Express Sales Manager

Alorica
05.2015 - 09.2015

American Express Shop Small Customer Service Manager

Alorica
02.2014 - 05.2016

Mortgage Investors Corporation Supervisor

01.2012 - 01.2013

Loader/Warehouse Associate

Chopper Express
01.2007 - 01.2010

AAS In Culinary Arts - Culinary Arts

Johnson & Wales University

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Pamela Williams