Pamela Williams
Inland Suits
Memphis,TN
26
years of professional experience
Housekeeper maintaining 8+ stay-over rooms and 5+ laundry loads per shift, public spaces, and laundry areas to keep daily operations ready for arrival. Completes room cleaning from the Room Attendant Checkout Sheet, prepares bed bags and clean linens, and checks stay-over rooms for guest needs. Keeps standards steady through consistent turnaround work and responsive guest support.
Work History
Housekeeper
8 Years 5 Months- Monitor 6 plus stayover guest requests per day and address needs promptly during occupied-room service.
- Track 15 guest rooms cleaned per shift from Room Attendant Checkout Sheets and supervisor assignments.
- Clean guest rooms to specification using Room Attendant Checkout Sheets and guidance from the Housekeeping Supervisor.
- Maintain public spaces and the laundry room so both remain ready for guest visits.
- Wash bed linens in the laundry room and prepare clean bed bags for guest rooms.
- Inspect stayover rooms and respond to guest needs while they are on property.
- Restock supplies and support sanitation procedures to keep work areas prepared for daily turnover.
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene and presentation.
- Utilized cleaning chemicals and equipment safely, adhering to safety protocols for effective sanitation.
- Assisted with laundry services, managing linens and towels to meet operational demands efficiently.
- Implemented quality control measures to uphold cleanliness standards across all guest areas consistently.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Housekeeper/Banquet Cook
5 Years 7 Months- Maintain 15 guest rooms per shift by cleaning spaces, restocking amenities, and preparing turnovers.
- Prepared soups, breads, and meats using marinades to support guest meals and banquet service.
- Cleaned and stocked guest rooms with needed amenities when schedules required extra housekeeping coverage.
- Set up banquet areas, coordinated with the crew, and kept service items ready for parties and menu prep.
- Handled laundry operations, sanitation procedures, and stock rotation to keep guest spaces and back-of-house areas organized.
- Delivered exceptional service during events, ensuring guest satisfaction and adherence to service standards.
- Assisted in setup and breakdown of banquet facilities, maintaining a clean and organized environment.
- Collaborated with kitchen staff to coordinate timely food service and presentation for events.
- Trained new team members on service protocols and best practices for efficient event execution.
- Set up banquet tables and chairs based on event requirements.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Collaborated with team members to streamline housekeeping workflows, enhancing overall service delivery.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
Dietary Cook, prep cook
7 Years 4 Months- Operated three-bay dishmachine for shift-based dishwashing tasks and coordinated assigned cleaning support needs.
- Coordinated daily dietary meal tray preparation to ensure accuracy with resident restrictions and physician-directed dietary orders.
- Prepared resident meal items according to dietary needs using industrial stoves, steamers, convection ovens, mixers, and slicers.
- Sustained kitchen sanitation and managed fast, reliable cleanup operations, including dishwashing, as production needs changed.
- Provided on-demand kitchen support by executing shifting tasks rapidly to align with changing shift requirements.
- Prepared nutritious meals in accordance with dietary guidelines and resident preferences.
- Managed inventory of food supplies, ensuring freshness and availability for daily meal preparation.
- Trained new kitchen staff on food safety protocols and meal preparation techniques.
- Developed weekly menus that enhanced variety while meeting nutritional standards for residents.
- Oversaw kitchen operations, ensuring compliance with sanitation regulations and maintaining cleanliness.
- Collaborated with nursing staff to accommodate dietary restrictions and promote resident health.
- Implemented efficient cooking processes, reducing meal prep time while maintaining quality standards.
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
- Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
- Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.
Prep Cook/Line Cook
4 Years 5 Months- Maintain 100% station readiness by keeping hot and cold prep items available throughout service.
- Prepare prep items from the daily prep sheet to support service flow.
- Prepared soups, salad mixes, and other hot and cold items to keep daily menu production on schedule.
- Managed daily prep sheet priorities to align kitchen output with menu demand and sales volume.
- Kept ingredients organized and rotated stock to maintain freshness and reduce waste.
- Followed food safety practices while completing kitchen sanitation tasks across prep and service areas.
- Portioned menu ingredients consistently to support efficient line service and reliable meal prep.
Education
High School Diploma - Home economics, Cosmotology
Skills
Housekeeping
Janitorial
Room inspection
Laundry operations
Sanitation procedures
Bed making
Guest room turnover
Team supervision
Cooking
Food preparation
Banquet setup
Kitchen sanitation
Meal prep
ServSafe certification
Food safety practices
Stock rotation
Portion control
Recipe preparation
Dietary meal preparation
Teamwork
Customer service
Bathroom cleaning
Mopping and sweeping
Vacuuming and sweeping
Vacuuming
Cleaning bathrooms
Cleaning techniques
Health and safety compliance
Bed making proficiency
Kitchen cleaning
Residential cleaning
Hospitality background
Dusting furniture
Customer service-focused
Deep cleaning expertise
Folding clean laundry
Window cleaning
Customer-oriented
Physically strong
Sorting and washing laundry
Guest relations
Laundry management
Carpet cleaning
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Housekeeper
Inland Suits
04.2018 - CurrentRead More
Housekeeper/Banquet Cook
Homewood Suites by Hilton
08.2012 - 03.2018Read More
Dietary Cook, prep cook
Hill Haven Nursing Home
02.2005 - 06.2012Read More
Prep Cook/Line Cook
Shoneys
06.2000 - 11.2004Read More
Millington Central High School
High School Diploma from Home economics, Cosmotology
Read More