Pamela Willis-O'Reilly
Sterling,VA
Summary
Facilities management professional with strong track record in ensuring efficient operations and safety compliance. Skilled in project management, budgeting, and vendor relations. Known for fostering teamwork and adapting to changing needs to achieve optimal results. Dependable in maintaining and improving facilities to support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Manager, Facilities
Federal Home Loan Banks Office of Finance
07.2022 - Current
- Supported an organization of 140 and two locations with an overall portfolio of 40,000 SF
- Responsible for all lease negotiations and renewals
- Manage all aspects of facility safety: Safety Coordinator training, emergency evacuation procedures and maps, fire extinguisher inspections, evacuation drills, fire/life safety training, CPR and AED Training
- Respond to building emergencies and manage repairs in conjunction with building management
- Manage Physical Security Policy
- Responsible for all badge access for employees, contractors, and visitors; developed and maintain a Badge Access Process Document
- Manage vendor relationships and contracts: Kitchen Supplies, Plant maintenance, Copiers/Printers/Postal Machine, HVAC, Server Room Fire Suppression, Generator, Office Supplies, Newspapers, Cable/YouTube TV
- Develop and manage budget for all Facilities vendors
- Create Purchase Orders and approve invoices
- Maintain Air Healer Vent/Filter System
- Responsible for all mail/packages (USPS, UPS, FedEx) outgoing and incoming
- Respond to all ServiceNow tickets for occupant requests
- Inventory and order snacks, drinks, coffees, teas and order and distribute fruit weekly
- Maintain copier/printer inventory, order all supplies as needed
- Inventory, order, and distribute office supplies
- New Hires: Act as POC; clean and disinfect desk prior to arrival, stock with gifts, supplies and welcome note
- Manage furniture inventory and run inventory reports against Accounts Payable records
- Recommend furniture upgrades/changes and work with vendors to create drawings and proposals
- Work with real estate broker and workplace planning consultants on future space requirements
- Work with vendors to maintain Server Room HVAC and Fire Suppression system
- Special Projects: Project Manager for a Board Room AV Upgrade; Conference Room Furniture Upgrade
Facility Manager
ID.me
03.2022 - 06.2022
- Managed three facilities and 24/7 call center workforce of over 1,000; total portfolio of over 100,000 SF
- Managed contracts and all Facilities Vendors
- Worked with building management and contractor to complete punch list for 28,000 SF of space, including HVAC repairs, TAB reports, and electrical work
- Worked with building ownership in Florida on ADA requirements
- Worked with real estate broker and architect on code compliance issues for Virginia office, and to plan for potential construction
- Collaborated with ID.me Finance and real estate broker to create short-and-long-term real estate plans
- Managed daily work order resolution; worked as liaison between office staff and building management to resolve issues
- Worked with Physical Security to create Emergency Action Plan for entire portfolio
- Worked with IT, CISO, and Member Support to create standard plan for mail management
- (Laid off from this role in large workforce downsizing effort)
Senior Consultant
Procon Consulting
08.2018 - 02.2022
- US Department of Veterans Affairs (VA), Space Planner: Developed space plans, furniture test fits and typical drawings, construction design intent drawings; Performed a facility assessment for VA Regional Office in Phoenix, AZ; Created a Performance Work Statement (PWS) and an Independent Government Estimate (IGE) fo client for bidding purposes
- General Services Agency (GSA) Office of Facilities Management (OFM): Facilities Analyst, Program/Project Manager, Training Specialist, Office of Leasing:
- Facility Modernization Office: Developed a long-term technical roadmap for creation of a Regional Operations Center, including recommendations on Building Automation Systems and Digital Twin applications. Worked with internal team to address issues with Advanced Metering Program
- Office of Leasing: Program Management support; developed training for Leasing Desk Guide
- National Training Program Office: Analyzed training data; Assessed training gaps in GSA workforce; recommended training courses; developed course content and train-the-trainer programs
- Office of Design & Construction: Recommended revisions to the GSA P100 (Design Deliverable requirements for A/E Firms), and created an interactive PDF document for gsa.gov
- FDIC: Supported multiple projects as owner’s representative in furniture planning and pricing for several new construction projects; Reviewed FF&E Packages on behalf of the government to ensure proper specification and developed IGE for furniture, saving the government several million dollars in potential losses
- BayCare Health Systems: Performed Occupancy Inventory for 40 Facilities within BayCare portfolio; Entered all space data into Archibus and provided client with a short-term relocation plan to consolidate space in Tampa area
- US Department of Veterans Affairs/OIG: Performed site surveys of VA OIG locations across country in preparation for upload to CAFM System.
- Architect of Capitol (AOC): Performed Owner's Representative duties to keep General Contractor on task and schedule while supporting AOC entities during construction and fit-out
- Procon Consulting, As ISO Manager and internal auditor, led ISO 9001 and 14001 Recertification Audits in 2020 and 2021
Senior Associate
Booz Allen Hamilton
03.2015 - 07.2018
- Defense Health Agency (DHA): As Facility Support Team Lead, managed a team of 8 architects and designers for Facilities Planning support to the DHA, including occupancy block and stack drawings, headquarters re-stack, move management services, space planning and utilization, design intent, presentations for leadership, master planning for portfolio consolidation, and facility assessments.
- Environmental Protection Agency (ARPA-E): Facilities Support: Supported the EPA’s Advanced Research Projects Agency with facility assessments and maintenance, including resolution of flood damage issues, furniture cleaning and maintenance, and planning for new furniture/construction; Developed and executed a signage and artwork plan for the headquarters
- National Institutes of Health (NIH): As Senior PM and Facilities Support, worked with multiple institutions, including NIH Office of Human Resources and the National Institute of Mental Health to develop space plans, relocation plans, and Program of Requirement documents
Senior Facility Planner
OLBN Architectural Service
09.2009 - 08.2011
- As Senior Facility Planner to the U.S. Department of Education: Created and maintained block and stack and space plans for all Department of Education Administration facilities across the country (10 Regions); created test fits, space plans, design intent drawings, budget, and schedule for furniture additions, reconfigurations, and construction/renovation projects; developed relocation plans for facility consolidations.
Design Manager, Core and Shell
AECOM/Pentagon Renovation Joint Venture
09.2007 - 08.2009
- Managed the design, budget, schedule, and construction of the $40 million main retail/dining facility, including multiple diverse spaces (restaurants, formal dining, dry cleaner, dentist’s office, a bank, and other retail stores); led all design meetings and coordinated with the client(s), general contractor and subcontractors
- Managed the design, budget, and schedule of the Core & Shell for Wedges 4 and 5 (each approximately 1 million square feet of mixed-use space)
- Worked with the Pentagon Fire Marshal and the Pentagon Force Protection Agency on life safety and security issues throughout the building
- Reported project schedule and budget information to the Director of the Renovation and other leadership stakeholders
Education
Bachelor of Arts - Interior Design
Colorado Art Institute
DenverBachelor of Arts - Art History
College of William And Mary
Williamsburg, VASkills
- AutoCAD
- Archibus
- ArcGIS/ArcMAP
- CAFM
- MS Office
- MS Project
- Excel
- Adobe Suite/Bluebeam
- ISO 9001/14001 Internal Auditor
- Change Management
- Furniture Design/Specification
- Project Management
Certification
NCIDQ: National Council for Interior Design Qualification, Certificate Number 026905
LEED AP: Leadership in Energy and Environmental Design
FMP: Facility Management Professional
CCMP: Certified Change Management Professional
Fitwel Ambassador
Publications
- Virtual Construction Management in the Age of COVID, IFMA Capital Chapter Newsletter, August 13, 2020
- An Interview with Peter Kimmel, Author of “The Facility Manager’s Guide to Reopening and Occupying Buildings Safely”, IFMA Newsletter, June 13, 2020
- Implementing a Successful Remote Work Policy, IFMA Newsletter, May 8, 2020
- Digital Twin Technology and Advanced BIM, IFMA Newsletter, March 15, 2020
The Kandinsky Project (Fiction), Amazon, June 2020
Timeline
Administrative Manager, Facilities
Federal Home Loan Banks Office of Finance
07.2022 - Current
Facility Manager
ID.me
03.2022 - 06.2022
Senior Consultant
Procon Consulting
08.2018 - 02.2022
Senior Associate
Booz Allen Hamilton
03.2015 - 07.2018
Senior Facility Planner
OLBN Architectural Service
09.2009 - 08.2011
Design Manager, Core and Shell
AECOM/Pentagon Renovation Joint Venture
09.2007 - 08.2009
NCIDQ: National Council for Interior Design Qualification, Certificate Number 026905
LEED AP: Leadership in Energy and Environmental Design
FMP: Facility Management Professional
CCMP: Certified Change Management Professional
Fitwel Ambassador
Bachelor of Arts - Interior Design
Colorado Art Institute
Bachelor of Arts - Art History
College of William And Mary
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