Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAMELA WILSON

Sorrento,LA

Summary

Resourceful Office Manager with more than 25 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Experienced Office Manager and administration professional with 25 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Dependable office management professional bring 25 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes office environments. Positive and upbeat successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Experienced front desk offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous and hardworking team play Experience offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous and hardworking team player.

Overview

29
29
years of professional experience

Work History

School Bus Monitor (PART TIME)

Ascension Parish School Board
Gonzales, Louisiana
05.2024 - Current
  • Facilitated meetings with social workers, teachers, therapists, and other professionals as needed.
  • Organized social events for children to interact with one another outside of the home setting.
  • Developed individualized treatment plans for each child based on their needs and goals.
  • Provided emotional support for all individuals involved in the fostering process.

Criminal Investigator and Title Abstractor

Wilson Research Services
Sorrento, LA
05.1995 - Current
  • Reviewed case files and documents to identify potential leads in investigations.
  • Prepared detailed reports of criminal activity for use in court proceedings.
  • Conducted interviews with witnesses, victims and suspects to obtain information relevant to investigations.

FRONT DESK/Night Auditor

Hampton Inn By Hilton
, GONZALES LA
01.2018 - 01.2023
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Account Executive - Payables and Receivables

Plains Marketing LP
Saint James, LA
02.2015 - 03.2017
  • Managed accounts receivable and payables processes, including invoicing, payments, and collections.
  • Developed strong relationships with customers to ensure timely payment of outstanding balances.
  • Reviewed customer accounts regularly to identify discrepancies in billing or payment history.

Secretary/Booker

Mount Calvary Baptist Church
ST JAMES, LA
12.2000 - 02.2010
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Facilitated communication between educators, administrators, and parents regarding student progress.
  • Supervised lunchroom duties, playground activities, field trips and after-school programs.
  • Established positive relationships with administrators, teachers and parents.

Substitute Teacher, K-12

Ascension Parish School Board
Donaldsonville, LA
02.1998 - 05.2005
  • Supervised lunchroom duties, playground activities, field trips and after-school programs.
  • Established positive relationships with administrators, teachers and parents.
  • Monitored classrooms, ensuring that all students were safe and adhering to school rules.
  • Instructed small groups or individual students who need extra help or attention.

OFFICE MANAGER

P AND A RESEARCH SERVICE
ST JAMES , LA
07.1995 - 07.2024
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Delegated work to staff, setting priorities and goals.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assigned work and monitored performance of project personnel.
  • Implemented and maintained company protocols to facilitate smooth daily activities.

Education

Associate of Applied Science - ACCOUNTING

ASCENSION TECHICAL COLLEGE
BRITTANY, LA
03.1995

Business Administration

Southern University And A & M College
Baton Rouge, LA

Business Administration

Nicholls State University
Thibodaux, LA

Skills

  • Front Desk Operations
  • Occupancy Rates Analysis
  • Generating Reports
  • Balancing Accounts
  • Guest Services
  • Customer Service
  • Clerical Duties
  • Problem Solving
  • Payment Collection
  • Room Key Issuance
  • Check In and Check Out Procedures
  • Nightly Audits
  • Basic Food Service
  • Budgetary Planning
  • Performance Tracking and Evaluation
  • Problem Resolution
  • File and Data Retrieval Systems
  • Accounts Payable and Receivable
  • Expense Reporting
  • Customer Relations
  • Data Entry

Timeline

School Bus Monitor (PART TIME)

Ascension Parish School Board
05.2024 - Current

FRONT DESK/Night Auditor

Hampton Inn By Hilton
01.2018 - 01.2023

Account Executive - Payables and Receivables

Plains Marketing LP
02.2015 - 03.2017

Secretary/Booker

Mount Calvary Baptist Church
12.2000 - 02.2010

Substitute Teacher, K-12

Ascension Parish School Board
02.1998 - 05.2005

OFFICE MANAGER

P AND A RESEARCH SERVICE
07.1995 - 07.2024

Criminal Investigator and Title Abstractor

Wilson Research Services
05.1995 - Current

Associate of Applied Science - ACCOUNTING

ASCENSION TECHICAL COLLEGE

Business Administration

Southern University And A & M College

Business Administration

Nicholls State University
PAMELA WILSON