Estella White
Orlando
Summary
Dynamic professional with a proven track record at Prime Therapeutics LLC, excelling in customer service and problem-solving. Recognized for attention to detail and effective teamwork, I adapt quickly to new challenges while maintaining a positive attitude. Committed to enhancing operational efficiency and delivering exceptional support in fast-paced environments.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Pharmacy Health Desk
Prime Therapeutics LLC
05.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Benefit Investigation with multiple providers to see if they have active coverage.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Billing Specialist
Health Support Staffing
12.2020 - 05.2021
- Processed billing transactions with attention to detail, ensuring accuracy of charges and credits.
- Reviewed and reconciled invoices against contracts to maintain financial integrity.
- Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
- Maintained up-to-date knowledge of billing software and tools for optimal workflow management.
- Updated member plans
Home Health Aide
Aged Care
06.2017 - 12.2020
- Provided compassionate personal care and support to clients, enhancing daily living activities.
- Assisted clients with mobility, ensuring safety and comfort during transportation.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Administered medications as prescribed, maintaining accurate records of dosages and schedules.
Seamstress
Tempur Sealy
01.2015 - 06.2015
- Operated industrial sewing machines to assemble garments with precision.
- Conducted quality control inspections to ensure adherence to specifications and standards.
- Collaborated with design teams to interpret patterns and create custom fittings.
- Trained junior seamstresses on techniques, tools, and best practices for efficiency.
- Industrial Sewing
Security Officer
Securitas Security
03.2014 - 04.2015
- Monitored security systems to ensure facility safety and compliance with regulations.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Documented daily activities and any irregularities in detailed reports.
Patient Care Technician
Orlando Health
08.2011 - 02.2014
- Monitored vital signs and documented patient data in electronic health records.
- Assisted nursing staff with daily patient care procedures and activities.
- Ensured cleanliness and organization of patient rooms and medical equipment.
- Collaborated with multidisciplinary teams to develop effective patient care plans.
Dealer Service Representative
Adesa Sarasota
05.2006 - 03.2010
- Managed dealer accounts, ensuring timely resolution of inquiries and issues.
- Developed and maintained strong relationships with dealers, enhancing customer satisfaction.
- Analyzed dealer performance data to identify trends and recommend strategic improvements.
- Trained new representatives on processes and systems to ensure consistency in service delivery.
Assistant Manager
Home Style Suites
01.2002 - 04.2006
- Led team initiatives to enhance operational efficiency and improve service delivery.
- Developed training programs to mentor staff on best practices and company policies.
- Streamlined inventory management processes, reducing discrepancies and optimizing stock levels.
- Implemented performance metrics to assess team productivity and drive continuous improvement.
Front Desk Agent
Fairfield Orlando
08.1984 - 12.2001
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Assisted with reservations and inquiries through various communication channels to enhance customer experience.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly.
- Trained new front desk staff on operational procedures and customer service standards.
Education
High School Diploma -
Stepping Stone High School
Odessa, Fl05-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Certification
- Licensed Security Guard - 2014
Timeline
Pharmacy Health Desk
Prime Therapeutics LLC
05.2021 - Current
Billing Specialist
Health Support Staffing
12.2020 - 05.2021
Home Health Aide
Aged Care
06.2017 - 12.2020
Seamstress
Tempur Sealy
01.2015 - 06.2015
Security Officer
Securitas Security
03.2014 - 04.2015
Patient Care Technician
Orlando Health
08.2011 - 02.2014
Dealer Service Representative
Adesa Sarasota
05.2006 - 03.2010
Assistant Manager
Home Style Suites
01.2002 - 04.2006
Front Desk Agent
Fairfield Orlando
08.1984 - 12.2001
High School Diploma -
Stepping Stone High School
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