Pamela Wilson
Philadelphia,PA
Summary
Competent with over 20 years of work experience providing excellent service . Accustomed to handling work and staff pressure in fast-paced environment. Successful at meeting quality and efficiency goals and accommodating client preferences regarding methods.
Overview
20
20
years of professional experience
Work History
Unarmed Security Guard
Executive Shields
Jenkintown, PA
04.2023 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter potential threats and identify vulnerabilities.
- Responded promptly to incidents, providing detailed reports for management review.
- Collaborated with law enforcement during emergency situations to enhance response efficiency.
Attendant
Montco Cab
Glenside, PA
10.2020 - Current
- Provided outstanding customer service by addressing passenger inquiries and ensuring a positive experience.
- Coordinated timely pick-ups and drop-offs, optimizing routes for efficiency.
- Maintained vehicle cleanliness and functionality through regular inspections and servicing.
- Assisted in training new attendants on operational procedures and safety protocols.
Inspector/Housekeeper
Hilton Garden Inn
Fort Washington, PA
04.2014 - 10.2020
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Checked multiple rooms per day to verify vacancies post-checkout.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Interacted pleasantly with clients and guests when performing daily duties.
Janitorial Cleaner
R&A Personal Touch Cleaning Service
Philadelphia, PA
03.2006 - 04.2014
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Responded to emergency cleaning requests to meet client expectations.
- Transported trash and hazardous waste to appropriate disposal area.
- Promoted building security, locking doors and checking electrical appliances for safety hazards.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Checked inventory for required supplies and made lists for needed cleaning products.
Education
EKG TECHNICIAN
Arcadia University
Glenside, PAHigh School Diploma -
Commonwealth of Pennsylvania
Philadelphia, PA01-2026
Skills
Focused and detail-oriented
Exceptional time management
Customer service-focused
Hospitality background
Exceptional communicator
Guest amenity replenishment
Hardworking
Stocking bathrooms
Five-star resort cleaning
Timeline
Unarmed Security Guard
Executive Shields
04.2023 - Current
Attendant
Montco Cab
10.2020 - Current
Inspector/Housekeeper
Hilton Garden Inn
04.2014 - 10.2020
Janitorial Cleaner
R&A Personal Touch Cleaning Service
03.2006 - 04.2014
EKG TECHNICIAN
Arcadia University
High School Diploma -
Commonwealth of Pennsylvania