Pamela Wilson
Jacksonville Transit Authority
Ocoee,USA
19
years of professional experience
Experienced Professional Driver with a clean driving record and strong customer service skills, adept at ensuring safe and pleasant travel experiences. Skilled in DOT regulations and electronic logging, with proficiency in handling specialized freight. Ready to contribute expertise and dedication to a new team in a Professional Driver role.
Work History
Professional Driver
1 Year 2 Months- Ensured timely and safe transportation of passengers across various locations.
- Navigated routes efficiently, optimizing travel time and fuel usage.
- Maintained high levels of customer satisfaction through professional service and communication.
- Conducted routine vehicle inspections to ensure operational safety and compliance.
- Contributed to company's safety record with consistent adherence to traffic laws and regulations.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Operated Coach, transit trolley shuttle, electric and 60 ft buses while following all safety protocols and procedures.
Professional Bus Operator
3 Years 7 Months- Pre and post trip inspection of assigned bus. Safe operation of transit city bus to include pick up and drop off of customers at bus stops along a designated pre scheduled route. Monitor and supervise all payment transactions and payment methods. Provide access and assistance to riders with mobility issues to include wheelchairs walkers scooters and all mobility devices. Ensuring all mobility devices and riders are safely secured. Assist riders with route schedule and general information. Document and record all incidents and accidents on board the bus Record/document and follow all protocols in reporting and recording all accidents involving the bus. Create a safe and pleasant riding experience for all customers adhering to all safety and highway rules and regulations.
CDL Driver (Commercial Drivers License Driver)
1 Year 6 Months- Upheld all DOT, ELD, highway safety and company safety rules and regulations.
- Responsible for keeping scheduled appointments for the shipping receiving, security care, transport and delivery of assigned freight from origin to destination.
- Responsible for maintaining excellent customer service skills in every interaction with clients.
- Performed all necessary accurate record keeping and required daily pre/post trip inspections of assigned tractor and trailer.
- Utilized company check list to submit reports of pre/post trip deliveries.
- Responsible for the safe handling of equipment for proper operations by means of coupling and uncoupling tractor and trailer.
- Daily use and operation of tools and equipment needed for job functions such as maps navigational system, cab computer, fax machine, CB radio and telephone applications to receive/exchange necessary company information.
- Responsible for the security of all freight within my custody.
- Responsible for reporting and logging all vehicle defects, accidents and traffic violations.
Non-Emergency Medical Driver
2 Years 9 Months- Pre and post trip inspections of assigned vehicle. Following a pre assigned route pick up and drop off clients to and from home and medical appointments. Ensuring clients a safe comfortable riding experience. Daily log and record keeping of all travel mileage and travel expenses to include tolls fuel or lodging when necessary. Maintain contact with dispatch and following company guidelines in reporting and documentation of incidents or accidents and or equipment issues.
Customer Service Representative
2 Years 5 Months- Provided phone technical and billing support to customers with service billing or equipment issues.
- Provided customers with up to date program offers and equipment upgrades.
- Provided customer acct accuracy and security through authentication protocol.
- Provided compassion, empathy and emotional support to upset or angry customers dealing with stressful life situations.
- Through fist person contact set the tone with clients before positioning callers to correct department.
- Processed bill payments and provided billing explanations.
- Processed/canceled service call request for on site technicians.
- Processed/canceled equipment orders.
- Activated and deactivated customer accounts and provided a bridge between on site technicians and customers.
- Provided all of my customers with the sense of being welcomed valued and important to the company.
Education
Class A CDL - Professional Driving
Certified Nursing Assistant
State of Florida
High School Diploma - US
Skills
CDL Class A driver license. Clean driving record
Identification of problem resolution skills
Highly skilled in empathy and patience
1 year over the road training and 2 years over the road long experience hauling various freight.
Logging documents for company billing via electronic application.
I am a dedicated individual with several years of customer service experience.
Strong customer service skills
Skilled in maintaining travel logs using an Electronic Logging Device (ELD).
Skilled in care custody and control of upset people personal information and difficult situations.
Knowledgeable with DOT and hwy safety regulations and procedures.
Knowledge and experience hauling specialized loads (i.e. refrigerated cargo).
I am flexible in any environment.
I strive with intention to meet and uphold the goals and expectations of the company. Holding the mission statement as a meter to amplify my work ethic and professionalism.
ADDITIONAL INFORMATION
I am available to work for the specified opening when needed.
Timeline
Professional Driver
Mears Transportation
06.2025 - CurrentRead More
Professional Bus Operator
Jacksonville Transit Authority
01.2023 - CurrentRead More
CDL Driver (Commercial Drivers License Driver)
CDT Trucking USA
07.2017 - 01.2019Read More
Non-Emergency Medical Driver
Global Transport
01.2014 - 10.2016Read More
Customer Service Representative
Sitel
08.2007 - 01.2010Read More
Columbia High School
High School Diploma from US
Read More
Florida Gateway College
Certified Nursing Assistant
Read More
JTech Institute
Class A CDL from Professional Driving
Read More