Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
Hi, I’m

Pamela Winners

Archbold,OH

Summary

Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Orderly and committed offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
years of professional experience

Work History

Joyful Taskers
Dover, TN

Virtual Assistant
01.2023 - Current

Job overview

  • Organized and managed calendars, appointments, and travel arrangements for clients.
  • Compiled data from various sources to create reports and presentations.
  • Created invoices and tracked payments received from customers.
  • Managed customer inquiries through email and telephone communication.
  • Conducted research on potential leads for new business opportunities.
  • Assisted in the development of marketing materials such as brochures and flyers.
  • Proofread documents for accuracy prior to final submission to clients.
  • Maintained a database of client information including contact details, preferences..
  • Generated weekly progress reports detailing tasks completed during the week.
  • Monitored social media accounts for comments or messages requiring attention.
  • Transcribed audio recordings into written format according to specified guidelines.
  • Handled data entry tasks to help client spend more time on executive commitments.
  • Maintained filing and recordkeeping systems with efficiency and accuracy.
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
  • Screened emails and decluttered inbox by creating folders, labels and filters.
  • Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
  • Updated contact list and made changes to existing contacts to improve instant communication.
  • Coordinated general office duties such as filing, faxing and data entry.
  • Booked flights, hotel accommodations and ground transportation for smooth travel.
  • Ran personal errands through online transactions, allowing clients to focus on more pressing duties.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Amerian Veterans Post 54
Bryan, OH

Manager
05.2020 - 12.2022

Job overview

  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Restocked beer and liquor regularly and after special events.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Monitored cash intake to reduce discrepancies.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Poured wine, beer and cocktails for patrons.
  • Monitored patron alcohol consumption to encourage safety.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Developed and implemented bartender training programs, policies and procedures.
  • Reorganized bar stations to streamline service flow.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.

Myro's Pizza & Bistro
Bryan, OH

Business Owner/Operator
01.2016 - 09.2022

Job overview

  • Developed and implemented business strategies to increase profitability and market share.
  • Created marketing plans and campaigns to promote products and services to potential customers.
  • Supervised staff, managed payroll and ensured compliance with labor regulations.
  • Organized meetings with key stakeholders to discuss strategic objectives for the company.
  • Analyzed financial data, identified trends, and developed forecasts for future growth.
  • Negotiated contracts with vendors and suppliers to reduce operating costs.
  • Monitored inventory levels, ordered supplies as needed, and maintained accurate records of purchases.
  • Established relationships with banks and other funding sources to secure financing for operations.
  • Ensured that all safety protocols were followed in order to maintain a safe working environment.
  • Reviewed customer feedback and made changes as necessary to improve customer service.
  • Implemented new technologies into the business model in order to streamline processes.
  • Conducted research on industry trends in order to stay competitive in the marketplace.
  • Developed pricing models based on cost analysis of materials, labor, overhead expenses.
  • Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
  • Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
  • Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
  • Designed employee training programs that focused on efficiency improvement initiatives.
  • Provided leadership through coaching employees on best practices for problem solving.
  • Prepared detailed reports summarizing operational performance metrics for senior management review.
  • Made financial and logistics decisions in best interest of company.
  • Took care of escalated customer concerns to increase satisfaction.
  • Assessed quality and approved work before releasing to clients.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Schofield Barracks Hawaii
Wahiawa, HI

Veterinary Receptionist
02.2008 - 01.2011

Job overview

  • Greeted clients and their pets upon arrival at the clinic.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Filed medical records in an organized manner for easy access when needed.
  • Processed payments from clients including cash, credit cards, and checks.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Ordered office supplies as needed and maintained a clean reception area.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Maintained inventory of pet products such as food, treats, toys, collars, leashes.
  • Kept track of client's payment history and updated account information accordingly.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Prepared invoices for services rendered at the clinic and collected payments from clients.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Generated reports on animal health care trends based on data gathered from client visits.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Ensured that all safety protocols were followed while handling animals in the facility.
  • Conducted regular audits of patient records to ensure accuracy of data entered into system.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Processed financial transactions for clients.
  • Worked with clients to processes all financial transactions.
  • Assisted with new staff training, sharing key information about veterinary practice and protocols.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Gathered, transcribed and typed medical information into charts.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Compiled physical and digital documents, charts and reports.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Conducted patient intake interviews to collect medical information and insurance details.

United States Army
Wahiawa, HI

Family Readiness Group Leader
01.2007 - 04.2016

Job overview

  • Organized and managed monthly FRG meetings to ensure all members were informed of upcoming events and activities.
  • Developed a system to track attendance at FRG meetings and other events.
  • Coordinated with other military family support organizations to provide resources for families in need.
  • Created an online forum for FRG members to communicate regarding upcoming events and activities.
  • Provided mentorship and guidance to newly appointed FRG Leaders in order to help them understand their roles within the organization.
  • Assisted with fundraising efforts by organizing various initiatives such as bake sales, car washes, and auctions.
  • Served as a liaison between family members and commanders and leadership when needed.
  • Facilitated communication between FRG leaders of different units to promote collaboration amongst groups.
  • Planned social events such as picnics, movie nights, holiday parties., for FRG members.

Education

Animal Behavior College
San Francisco, CA

Animal Behavior/Veterinary Tech from Veterinarian Assisting
07.2011

Stryker High School
Stryker, OH

High School Diploma
06.1989

University Overview

  • Additional Coursework in Typing, photography,
  • Participated in Future homemakers of America
  • Yearbook Photographer
  • Yearbook Editor

Skills

  • Social Media Updating
  • Issue Research
  • Travel Planning
  • Customer Service
  • Event Coordination
  • Administrative Support
  • Mail Management
  • Electronic Records Management
  • Project Planning
  • Correspondence Writing
  • Records Management
  • Appointment Coordination
  • Invoice Processing
  • Payroll Administration
  • Office Administration
  • Scheduling
  • Data Entry
  • Calendar Management
  • Clerical Support
  • Meeting Planning
  • Inventory Management
  • Event Planning
  • Meeting Arrangements
  • Social Media Knowledge
  • Multi-Line Phone Proficiency
  • Word Processing
  • Report Creation
  • Administrative Procedures
  • Office Management
  • Recordkeeping and Bookkeeping
  • Schedule Management
  • PC Proficient
  • Travel Coordination
  • Scheduling and Calendar Management
  • Documentation and Recordkeeping
  • Detailed Meeting Minutes
  • 10-Key Proficiency
  • Meeting Note Taking
  • Clear Communication
  • Inventory Systems
  • Organizing and Categorizing Data
  • Database Entry
  • Multitasking and Time Management
  • Office Equipment Operation
  • Excel Spreadsheets
  • Filing and Data Archiving
  • Staff Orientation and Training
  • Dictation and Transcription

References

References available upon request.
Availability
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Timeline

Virtual Assistant

Joyful Taskers
01.2023 - Current

Manager

Amerian Veterans Post 54
05.2020 - 12.2022

Business Owner/Operator

Myro's Pizza & Bistro
01.2016 - 09.2022

Veterinary Receptionist

Schofield Barracks Hawaii
02.2008 - 01.2011

Family Readiness Group Leader

United States Army
01.2007 - 04.2016

Animal Behavior College

Animal Behavior/Veterinary Tech from Veterinarian Assisting

Stryker High School

High School Diploma

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Pamela Winners