Pamela Woodard
Anywhere,United States
Summary
Accomplished at Citigroup Inc., I spearheaded strategic risk transformations and operational excellence, achieving 100% on-time completion of global controls. Expert in risk assessment & mitigation and cross-functional collaboration, I drive significant enhancements in compliance and operational efficiency, leveraging skills in data analysis and stakeholder relations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Vice President – Strategic Risk Transformation – In-Business & Enterprise Risk
Citigroup Inc.
New York City, NY
08.2006 - 07.2024
- Spearhead strategic risk management initiatives and consent order deliverables, focusing on data management; process ownership; accountability, talent & culture (ACT), risk & control, and enterprise frameworks
- Oversaw complete enterprise risk framework, identifying, measuring, monitoring, controlling, and reporting risks
- Create and implement project plans in line with organizational goals, ensuring timely completion of milestones
- Devise and deliver front-line support for standards, procedures, and organizational frameworks
- Discover opportunities for enhancing operational efficiency and effectiveness through process improvement and optimization
- Orchestrated credit risk team efforts to implement process and controls initiative by overseeing six assessment units and mapping 246 global controls within 120-day period, resulting in 100% on-time completion rate and alignment with regulatory guidelines
- Formulated and sustained resourcing management dashboards for ACT monitoring, comparing existing resources with required resources to accomplish new business-as-usual activities
- Influenced strategic direction of in-business credit franchise organization, aligning with overall organizational strategy and ensuring adherence to policies, procedures, and standards
- Evaluated decision-making risks considering firm’s reputation and ensured protection of firm, company clients, and assets by promoting compliance with laws and regulations and exercising ethical judgment in personal behavior and business practices
- Mentored and guided two junior employees in Black Heritage Network Allyship Program, fostering professional development and driving employee habits to enhance Citigroup's performance potential
Senior Vice President – Operational Risk / Business Controls
Citigroup Inc.
New York City, NY
01.2021 - 01.2023
- Led quarterly and annual risk assessments, focusing on activity, risk, control, and monitoring
- Conducted control, monitoring, and design assessments to solidify internal controls and compliance with regulatory standards
- Owned accuracy and integrity of manager control assessment, challenging front-line units on effectiveness and management of controls
- Directed implementation of standards and procedures to align with enterprise requirements, emphasizing controls automation to minimize manual processes
- Monitored control breaches and oversaw lessons learned policy to enhance process transparency
- Directed the process of identifying issue root cause and collaborating with control and process owners to propose and deploy corrective actions and enhancements
- Governed operational and compliance risk in strict adherence to established policies, standards, and procedures, enhancing organization's risk posture
- Directed risk identification impacting controls governance, developing and implementing necessary mitigation strategies
Senior Vice President – Operational Risk Business Controls & Supervision
Citigroup Inc.
New York City, NY
01.2020 - 01.2021
- Oversaw control assessments in support of regulatory compliance for Institutional Client Group and Market Security Services, focusing on strengthening internal controls and risk management processes, AML – KYC
- Conducted in-depth process mapping for activities, risks, controls, and monitoring, ensuring alignment with Matter Requiring Attention and MCA Consent Order requirements
- Facilitated cross-functional working sessions and collaborated with internal audit, finance, and other SMEs to address consent order deliverables
- Delivered expert advice on legal and regulatory issues, anticipating and mitigating the impact of risks on control environment
- Conducted best practice risk control assessments and benchmarking to embed industry-leading standards
Vice President – Third Party Risk Management – Risk & Controls Finance
Morgan Stanley
New York City, NY
01.2018 - 01.2020
- Orchestrated third-party risk management framework to drive compliance with OCC Heightened Standards and other regulations
- Consulted with internal and external stakeholders, including regulators and internal auditors, to steer examinations and audit engagements
- Developed repository of controls, findings, and remediation efforts to enhance governance and transparency
- Directed team, providing coaching and performance evaluations, while advocating for professional development and advancement
- Led, supervised, and organized daily programmatic operations to address issues identified in OCC Matter Requiring Immediate Attention (MRIA) in alignment with OCC Heightened Standards and relevant laws, rules, and regulations
Senior Program / Project Manager PMO
Citigroup Inc.
Jersey City, NJ
01.2014 - 01.2018
- Established and spearheaded (Fintech) - IT/ Risk Program Management Office for Treasury and Trade Solutions, orchestrating over 50 programs (Payments) and projects using both waterfall and agile methodologies
- Enforced governance, monitoring, and reporting procedures to align business objectives, while overseeing internal controls and vendor relations
- Led planning and scoping of divisional audits on compliance and technology, including system specifications analysis, system flow documentation, and key controls highlighting
- Conducted Risk Control Assessment (RCSA) and Design, Control, Monitoring Assessments
- Met regulatory requirement by partnering with supplier to meet a regulatory requirement, resulting in $1MM in cost reduction
- Compliance will all consumer finance laws and regulations, including data privacy, and anti-money laundering (AML, KYC)
Area Director / Branch / District & Region Manager – Credit Lending / Profit & Loss Management (P&L)
Citigroup Inc.
Long Island City, NY
- Implemented strategies to fix and transform multiple underperforming branches, districts, and regions within CitiFinancial
- Delivered guidance on internal controls, regulatory compliance, and analysis of credit, loan structure, and return for mortgages and consumer loans
- Led network of real estate & consumer lending branches, overseeing $700 Million dollar P&L and 50K accounts spread across 34 remote locations
- Adherence to consumer protection laws and regulations
- Oversee consumer lending, consumer analysis, underwriting
- Superintended team of over 100 employees, including 10 direct reports – provide in-depth expertise in complex transactions
- Familiarity with U.S
- Banking laws and regulations, consumer protection regulations impacting loan origination and servicing (UDAAP, TILA, ECOA, RESPA, HMDA, FDCPA, SCRA, ECOA, FCRA, TRID, etc.)
- Formally credit trained
Education
Bachelor of Science - Business Management & Finance
Southwest Texas State University
San Marcos, TXSkills
- Portfolio & Program Management
- High-Level Strategic Planning
- Risk Assessment & Mitigation
- Key Stakeholder & Client Relations
- Budget & P&L Management
- UDAAP Reviews / Consumer Lending
- Compliance Risk Management
- Data Mining / Data Analysis
- Performance Improvement
- Business Analysis / FinTech
- Regulatory Compliance
- Process Optimization
- KPI Monitoring & Reporting
- Cross-Functional Collaboration
- Internal Controls
- Microsoft Office Suite
- Data Visualization
- Tableau
- Alteryx
- QlikView
Certification
- Certified Risk and Compliance Management Professional, International Association of Risk and Compliance Professionals, In Progress
- Project Management Certificate, Project Management Institute, 2019
- Certified Lean Six Sigma Green Belt, Six Sigma USA, 2010
References
References available upon request.
Timeline
Senior Vice President – Operational Risk / Business Controls
Citigroup Inc.
01.2021 - 01.2023
Senior Vice President – Operational Risk Business Controls & Supervision
Citigroup Inc.
01.2020 - 01.2021
Vice President – Third Party Risk Management – Risk & Controls Finance
Morgan Stanley
01.2018 - 01.2020
Senior Program / Project Manager PMO
Citigroup Inc.
01.2014 - 01.2018
Senior Vice President – Strategic Risk Transformation – In-Business & Enterprise Risk
Citigroup Inc.
08.2006 - 07.2024
Area Director / Branch / District & Region Manager – Credit Lending / Profit & Loss Management (P&L)
Citigroup Inc.
Bachelor of Science - Business Management & Finance
Southwest Texas State University
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