Pamela Wright
Carrollton
Summary
Dedicated Patient Service Specialist with over 38 years of experience in healthcare. Proven ability to manage appointment scheduling, resolve patient issues, and ensure HIPAA compliance. Ready to leverage strong multitasking and communication skills to optimize patient care.
Overview
26
26
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic Mercy Hospital
Canton
06.2014 - Current
- Maintained accurate patient records and updated information in electronic systems.
- Managed patient check-ins and coordinated appointment scheduling efficiently.
- Addressed patient concerns and resolved patient issues with empathy and professionalism.
- Collaborated with medical staff to streamline patient flow and improve service delivery.
- Facilitated communication between patients and healthcare providers effectively.
- Assisted patients with insurance inquiries and verified coverage details promptly.
- Trained new staff on operational procedures and customer service standards rigorously.
- Answered incoming calls and responded to inquiries in a timely manner.
- Processed payments from patients, including cash, check, or credit card transactions.
- Collected co-pays at time of visit according to office policy.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Medical Receptionist
Carroll Medical Management
Carrollton
02.2000 - 06.2014
- Facilitated patient check-in and check-out processes to optimize service efficiency.
- Processed insurance verifications and collected essential patient information with accuracy.
- Trained new staff on Electronic Medical Records and customer service protocols.
- Responded to incoming calls, addressing inquiries from patients and medical offices.
- Managed posting of charges and payments related to accounts receivable and payable.
- Monitored inventory levels to ensure adequate supplies for operations.
Education
High School Diploma -
Timken Senior High School
Canton, OH06-1985
Skills
- Appointment scheduling
- Electronic medical records
- HIPAA compliance
- Effective communication
- Multitasking and organization
- Professionalism and ethics
Timeline
Patient Service Specialist
Cleveland Clinic Mercy Hospital
06.2014 - Current
Medical Receptionist
Carroll Medical Management
02.2000 - 06.2014
High School Diploma -
Timken Senior High School