Pamela Yamel
Staten Island,NY
Summary
Dynamic talent acquisition leader with proven expertise in fostering talent pipelines and enhancing recruitment strategies at ZARA USA. Skilled in compensation analysis and verbal communication, I excel in driving team performance and achieving staffing objectives. Demonstrated success in managing large teams and negotiating salaries, ensuring operational excellence and superior candidate experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HR Advisor
ZARA USA
New York, NY
12.2025 - Current
- Facilitated HR processes for a team of 100 employees, focusing on compliance adherence and promoting a culture of employee engagement.
- Evaluated employee KPIs, extracted meaningful insights, and delivered comprehensive reports to store management.
- Supervised all aspects of recruitment, including efficient interview scheduling and effective onboarding procedures.
- Developed and delivered comprehensive training and development initiatives, employing a range of tools and resources to enhance workforce capabilities.
- Coordinated efforts with department managers to develop and implement training programs for Zara experts and coaches responsible for onboarding.
- Conducted assessments of business needs to pinpoint strategic opportunities for expansion.
- Analyzed operational processes to identify and recommend workforce improvement opportunities for management teams.
- Partnered with management to develop and roll out initiatives aimed at improving overall workforce effectiveness.
- Streamlined communication processes between country and HR teams to enhance alignment on organizational objectives.
- Maintained high standards of cleanliness and organization in common areas, enhancing customer experience. Facilitated customer access to amenities through proactive assistance and support.
- Coordinated staff assignments and responsibilities to maximize operational efficiency and drive revenue growth.
- Coached store personnel to enhance feedback accuracy and responsiveness.
- Conducted thorough analysis to identify and propose new team profiles, enhancing team skill sets and effectiveness.
- Guided team members in performance improvement by offering actionable and supportive feedback.
- Monitored adherence to health and safety standards, ensuring a secure shopping environment.
HR Administrator
Zara USA
New York, New York
01.2025 - 12.2025
- Advised management on workforce planning, shift optimization, and structural changes to improve productivity for 2 locations in New York City a sum of 110 employees.
- Supported performance management, succession planning, and team motivation initiatives.
- Handled employee relations matters including investigations, disciplinary actions, and flexible working requests.
- Delivered HR-related training and ensured effective onboarding and induction processes.
- Resolved payroll issues and coordinated changes with Payroll and Regional HR.
- Led internal communications and collaborated with managers to address team morale and development.
Regional Recruiter
ZARA USA
New York
12.2021 - 12.2024
- Managing end-to-end hiring processes for retail and corporate positions across multiple locations within the region
- Conducted candidate sourcing, interviews, assessments, and offer negotiations while ensuring a positive candidate experience
- Leveraged diverse sourcing strategies, including job boards, LinkedIn, social media campaigns, employee referrals, and career fairs, to attract top talent
- Built and maintained a pipeline of high-potential candidates to meet future hiring needs proactively
- Partner with store managers and regional directors to understand workforce requirements and create tailored talent acquisition strategies
- Advised hiring managers on market trends, candidate availability, and best practices in recruitment
Recruiter Coordinator
ZARA USA
New York
12.2020 - 12.2021
- Managed the end-to-end recruitment process for retail and corporate roles, ensuring the selection of top talent aligned with the company’s brand and operational goals
- Collaborated with regional managers and store leaders to forecast staffing needs and develop tailored hiring strategies
- Conducted candidate sourcing, screening, and interviewing, maintaining a strong pipeline of qualified candidates
- Organized and facilitated hiring events, career fairs, and open houses to attract diverse talent pools
- Coordinated onboarding processes, ensuring seamless integration of new hires into the company culture and operations
- Maintained accurate records in applicant tracking systems (ATS) and provided regular recruitment metrics and reports to leadership
- Built strong relationships with internal stakeholders and external partners to drive recruitment initiatives and enhance employer branding
Assistant Manager
ZARA USA
New York
12.2017 - 12.2020
- Managed and trained a diverse team of 55 associates, fostering a positive work environment and promoting high levels of customer service
- Analyzed sales data and inventory trends to meet and exceed weekly and monthly targets
- Supported recruitment and onboarding of new team members, including coaching on brand guidelines and operational procedures
- Collaborated with corporate teams to implement visual merchandising strategies, maintaining an attractive store layout aligned with current collections
- Ensured compliance with loss prevention protocols, reducing shrinkage through regular audits and staff education
- Streamlined operational processes, including scheduling, stock replenishment, and cash management, to maximize efficiency
Manager & Event Host
Karen’s Pizza and Restaurant
Cali, Colombia
12.2013 - 12.2016
- Directed daily operations of the restaurant, ensuring exceptional dining experiences and smooth service flow
- Managed a team of 70 staff, including hiring, training, and performance evaluations to maintain high service standards
- Monitored budgets, controlled costs, and implemented strategies to achieve revenue targets
- Oversaw inventory management, vendor relationships, and supply ordering to ensure consistent stock levels
- Coordinated and hosted events, ensuring seamless execution and exceptional guest experiences
- Acted as the main point of contact for clients, managing event logistics, schedules, and specific needs
- Worked closely with vendors, staff, and entertainment providers to ensure smooth event flow
Education
Fashion Design - Management
University of Santiago de Cali
Cali, ColombiaSkills
- Talent development
- Applicant sourcing
- Talent management
- Administrative skills
- Salary and benefits negotiations
- Training and onboarding
Certification
Excel level 1
Languages
Spanish
Native or Bilingual
Timeline
HR Advisor
ZARA USA
12.2025 - Current
HR Administrator
Zara USA
01.2025 - 12.2025
Regional Recruiter
ZARA USA
12.2021 - 12.2024
Recruiter Coordinator
ZARA USA
12.2020 - 12.2021
Assistant Manager
ZARA USA
12.2017 - 12.2020
Manager & Event Host
Karen’s Pizza and Restaurant
12.2013 - 12.2016
Fashion Design - Management
University of Santiago de Cali