Pamela Yancey

• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.

1. Recording progress and skills on resident charts.

2. Following state guidelines, policies, and Servsafe protocols.

• Organized events and workshops to engage participants, enhancing their learning experience within the program framework.

1. Help residents plan and prepare breakfast and lunch meals.

Teach hand washing protocol, knife skills and safe food

preparation.

2. Teach vocational skills to residents to prepare for the workforce.

• Provided exceptional customer service to program participants.

1. Provide stress free, safe and fun learning environment.

2. Willing to go the extra mile to guarantee a wonderful

experience for each participant.

• Designed program implementation and maintenance plan.

1. Created a baking class and maintained equipment and

necessary supplies for the class.

2. Organized a manners class for residents.

• Managed budgets and resources for successful execution of multiple programs simultaneously.

1. Ordered all groceries and supplies for multiple programs which

I maintain and also order for other departments.

2. Managing multiple programs while maintaining the state

budget.

• Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.

1. Go to multiple units to insure the residents are appropriate and

without restrictions and willing to follow safety guidelines to

participate in meal preparation programs.

2. Communicate with multiple departments concerning safety

issues that comes to my attention.

• Assisted with volunteer recognition program that boosted volunteer retention and engagement.

1. Community outreach program.

2. Employee recognition program.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

• Stocked, tagged and displayed merchandise as required.
• Restocked and organized merchandise in front lanes.
• Built relationships with customers to encourage repeat business.