Driven by a commitment to excellence in emergency medical care, I leveraged my skills in triage and patient monitoring at Naval Medical Center to enhance patient outcomes. My adeptness in teamwork and critical thinking fostered a collaborative environment, significantly improving efficiency. Renowned for my ability to provide compassionate support and adeptly manage emergency situations, I consistently deliver high-quality care.
Hi, I’m
Pamela Yao
RN
Laurel,MD
Summary
Overview
15
years of professional experience
1
Certification
Work History
Naval Medical Center Bethesda
ER Registered Nurse
08.2021 - Current
Job overview
- Planned, prioritized and provided nursing care by applying advanced specialty clinical nursing knowledge and skills to support comfort and safety of patients and families.
- Developed strong relationships with colleagues across departments, fostering a collaborative work environment that enhanced overall patient care delivery processes.
- Increased efficiency within the triage system by prioritizing cases based on severity levels.
- Managed multiple tasks simultaneously while maintaining a high level of attention to detail under pressure during busy shifts in the ER department.
- Observed and recorded signs, symptoms, behaviors and physiological status of patient.
- Maintained a clean and safe environment for patients and staff, adhering to infection control protocols and reducing the risk of hospital-acquired infections.
- Enhanced patient care by conducting thorough assessments and developing individualized nursing plans.
- Coordinated discharge planning processes effectively resulting in a smoother transition for patients back into their communities.
- Adhered to required infection control, isolation procedures and aseptic techniques in delivery of patient care.
- Participated in ongoing education initiatives to remain current on best practices in emergency nursing care.
- Provided emotional support for patients and families, fostering trust and rapport during challenging situations.
- Collected laboratory samples and performed testing in accordance with established policies and procedures and COLA and CLIA regulations.
- Assisted physicians with diagnostic procedures, providing critical support during emergency situations.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans, maximizing patient outcomes.
- Streamlined the admission process for patients, resulting in reduced waiting times and improved patient satisfaction.
- Mentored new nursing staff members, promoting professional development and enhancing the overall quality of care provided within the ER setting.
- Improved patient safety by identifying and addressing potential risks and implementing preventative measures.
- Administered prescribed medications and treatments, adhering to hospital protocols and regulatory guidelines.
- Served as an advocate for patients'' rights by addressing concerns or complaints related to their care promptly.
- Fostered professional collaboration and participation of staff in decisions affecting patient care and practice environment.
- Actively participated in quality improvement initiatives by identifying areas for potential improvement and suggesting evidence-based solutions.
- Facilitated effective communication between healthcare professionals, ensuring accurate information sharing and timely decisionmaking.
- Evaluated the effectiveness of implemented nursing interventions regularly through feedback from both patients and other healthcare team members.
- Maintained accurate medical records for each patient, ensuring proper documentation of interventions, evaluations, and progress updates.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Educated family members and caregivers on patient care instructions.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Recorded details regarding therapies to keep patient charts updated.
- Evaluated patient histories, complaints, and current symptoms.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Monitored patient reactions after administering medications and IV therapies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Investigated and resolved issues affecting hospital operations and patient care.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Managed patients recovering from medical or surgical procedures.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Naval Hospital Camp Pendleton
Hospital Corpsman
02.2010 - 09.2017
Job overview
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Rendered emergency medical treatment and administered immunization programs.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Promoted a positive work environment through effective teamwork and open communication among colleagues across departments.
- Participated in ongoing professional development opportunities to stay current on industry best practices, ultimately elevating the quality of patient care provided.
- Updated medical records in EMR system and double-checked data for accuracy.
- Assisted in surgical procedures, maintaining a sterile environment and managing surgical instruments with precision.
- Streamlined clinic operations by assisting with scheduling appointments, managing patient flow, and coordinating follow-up care as needed.
- Coordinated inventory management efforts for medical supplies, minimizing waste while ensuring adequate stock levels for seamless operations.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Assisted in the development of patient care plans, offering valuable input based on clinical observations and expertise.
- Contributed to medical evacuations and transport of patients to other medical facilities.
- Collaborated with interdisciplinary healthcare teams to ensure comprehensive care plans were developed and implemented effectively.
- Served as a liaison between patients and their families, facilitating clear communication regarding treatment plans and progress updates.
- Supported healthcare initiatives through active community outreach efforts, educating the public on various health-related topics.
- Performed phlebotomy services as needed, utilizing proper technique to minimize discomfort and maintain specimen integrity.
- Contributed to the development of new training materials for incoming Hospital Corpsmen, enhancing overall knowledge within the department.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Utilized medical instruments to perform minor surgeries and other procedures.
- Educated patients on preventative care measures, promoting overall health and well-being through informed decisionmaking.
- Administered medications and treatments accurately, ensuring proper dosage and timely administration for optimal results.
- Reduced infection rates by diligently adhering to strict sterilization protocols when handling equipment and preparing patients for procedures.
- Administered medications through injections and IVs in compliance with physician orders.
- Improved patient satisfaction by delivering compassionate care and addressing individual concerns or needs.
- Performed basic laboratory tests and collected specimens for further analysis.
- Conducted thorough patient assessments to gather vital information for accurate diagnosis and treatment planning.
- Enhanced patient care by providing top-notch medical assistance and supporting doctors during examinations.
- Provided emergency medical support during critical situations, stabilizing patients until further intervention could be administered.
- Educated patients and families about health conditions and treatments.
- Educated families on patient care techniques, improving outcomes and support at home.
- Streamlined administrative duties, allowing more time for patient care and interaction.
- Administered vaccinations and medications, ensuring timely protection against diseases.
- Coordinated with healthcare teams to develop comprehensive care plans, addressing all patient needs.
- Streamlined patient intake process, reducing waiting times and increasing clinic efficiency.
- Provided emotional support to patients and families, easing anxieties during treatment.
- Facilitated health education workshops, empowering patients with knowledge for better self-care.
- Delivered first aid and emergency care in high-stress situations, preserving life and limb.
- Enhanced patient comfort and safety by maintaining sterile environments and using proper techniques.
- Increased patient recovery rates with personalized care plans and consistent monitoring.
- Enhanced community health awareness with public health campaigns and vaccination drives.
- Conducted blood draws and laboratory tests, enabling timely diagnosis and treatment planning.
- Conducted health screenings for early detection of conditions, contributing to improved community health outcomes.
- Managed inventory of medical supplies to ensure availability for critical procedures.
- Improved patient satisfaction by providing compassionate care and attentive listening to concerns.
- Reduced medication errors by implementing double-check systems and thorough record-keeping.
- Improved team coordination by leading training sessions on emergency response protocols.
- Documented patient histories and treatment plans, ensuring accuracy and continuity of care.
- Conducted patient intake and triage procedures.
- Performed medical tests and collected samples for laboratory analysis.
- Assisted with lifting and moving patients.
- Collaborated with medical doctors and other healthcare professionals.
- Handled patient transfers from one medical facility to another.
- Administered CPR, oxygen and other life-saving medical treatments.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Utilized communication devices to maintain contact with supervisors.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Dispensed medications and monitored patient reactions.
- Followed all safety protocols and took necessary precautions while providing care.
- Provided patient families with post-medical care instructions.
- Immobilized patient for placement on stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
- Responded to 911 calls for medical emergencies.
- Delivered emotional support to patients and families.
- Trained new EMTs on proper protocols and procedures.
Naval Medical Center
Medical Surgical Registered Nurse
07.2020 - 08.2021
Job overview
- Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
- Prevented complications for post-operative patients through careful monitoring, early detection of issues, and prompt intervention when needed.
- Managed caseload of 5 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Assessed patient conditions accurately by conducting comprehensive physical assessments, interpreting diagnostic tests, and utilizing critical thinking skills.
- Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
- Educated patients on self-care techniques such as wound management, medication administration, and lifestyle modifications to promote long-term wellness.
- Provided inpatient care to diverse population of adult medical and surgical patients.
- Administered blood products and monitored vital signs to address immediate concerns.
- Educated patients and families on disease diagnosis, prognosis and post-operative care.
- Effectively managed time and prioritized tasks to ensure timely administration of medications, treatments, and procedures.
- Improved patient satisfaction scores by consistently providing compassionate, empathetic, and culturally sensitive care.
- Provided emotional support for patients facing serious diagnoses or end-of-life decisions, fostering trusting relationships with both patients and their families.
- Participated in staff meetings, educational opportunities, and quality improvement initiatives to stay current on best practices within the field of medical-surgical nursing.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Monitored patients before, during and after surgical operations to evaluate patient care.
- Collaborated with interdisciplinary team members to optimize patient outcomes through effective communication and care coordination.
- Monitored and managed pain levels of post-surgical patients to reduce unnecessary opiate usage.
- Administered IV medications, monitoring and documenting patient responses to address complications.
- Contributed to a positive work culture by serving as a mentor for new nurses and participating in shared governance initiatives within the organization.
- Facilitated efficient discharge planning with case managers, social workers, therapists, physicians, and other healthcare professionals involved in the treatment plan.
- Demonstrated adaptability during critical situations by remaining calm under pressure while providing high-quality care for patients experiencing acute or life-threatening conditions.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Collaborated with interdisciplinary team members to facilitate comprehensive patient-centered care.
- Decreased medication errors by diligently following the five rights of medication administration and double-checking orders with pharmacy staff when necessary.
- Provided patient-centered discharge planning and education to reduce complications and readmissions.
- Performed nursing assessments and developed patient-specific treatment plans to deliver comprehensive care.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Assisted with bedside procedures such as central line insertions, lumbar punctures, and chest tube placements by ensuring proper equipment set-up and maintaining aseptic technique.
- Streamlined nursing workflows by effectively delegating tasks to ancillary staff according to scope of practice guidelines.
- Monitored patient vital signs to perform thorough condition assessments.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Monitored hemodynamic variances to identify signs of life-threatening complications.
- Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Administered medications and treatment to patients and monitored responses.
- Advocated for and strived to protect health, safety, and rights of patient.
- Utilized essentris and Alhta to document data related to patient care such as medications, interventions and patient responses.
- Performed intravenous therapy procedures and monitored chest tubes.
- Ordered and analyzed diagnostic tests to identify and assess patient conditions.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Evaluated patient histories, complaints, and current symptoms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Recorded details regarding therapies to keep patient charts updated.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Education
American Military UniversityVirginia Beach, VA
Master Of Public Health from Public Health
University Overview
Malden High School Malden, MA
High School Diploma
University Overview
Marymount UniversityArlington, VA
Bachelor Of Nursing from Nursing
12.2019
University Overview
University of Maryland Global CampusHyattsville, MD
Bachelor Of Arts from Social Sciences
05.2016
University Overview
University of Maryland Global CampusHyattsville, MD
Associate Of General Studies from General Studies
08.2014
University Overview
Skills
- Emergency medical response
- Oxygen therapy administration
- Basic life support
- Emergent care
- HIPAA compliance
- Vital signs management
- Triage and assessment
- Medical record documentation
- IV fluid administration
- Patient monitoring
- IV insertion
- Phlebotomy techniques
- Laboratory specimen collection
- Healthcare team collaboration
- Immunization administration
- Specimen collection
- EKG interpretation
- Medication administration
- Medical terminology
- Triage
- Medication management
- Emergency care
- Mobility assistance
- Pain management techniques
- Diagnostic testing
- Physician support
- Medical equipment operation
- Care delivery
- Regulatory compliance
- Blood transfusion support
- Vital signs measurement
- Lab specimen collection
- Wound care management
- Patient comfort
- Physical examination assistance
- Blood collection
- Room sanitation
- Infection control procedures
- Vital signs assessment
- IV insertion and maintenance
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Vital signs monitoring
- Excellent communication
- Critical thinking
- CPR certification
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Certified in CPR/AED
- Relationship building
- Airway management
- Basic trauma life support
- Emotional support
- Team building
- Emergency treatment procedures
- Task prioritization
- First aid knowledge
- Self motivation
- CPR/AED
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Multi-patient triage
- Interpersonal communication
- Cardiopulmonary resuscitation
- Advanced lifesaving procedures
- Oxygen equipment
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
- Tactical Combat Casualty Care (TCCC) - NAEMT Tactical Paramedic Certification.
- Pediatric Advanced Life Support (PALS) - American Heart Association.
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- Bloodborne Pathogens Training – Occupational Safety and Health Administration certified providers.
- Stroke Scale Certifications, NIH Stroke Scale, etc. – National Institutes of Health or other recognized bodies.
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Basic Life Support Certification (BLS)
- Maryland Driver's License
- Advanced Cardiac Life Support Certification (ACLS)
Languages
French
Native or Bilingual
Timeline
ER Registered Nurse
Naval Medical Center Bethesda
08.2021 - Current
Medical Surgical Registered Nurse
Naval Medical Center
07.2020 - 08.2021
Hospital Corpsman
Naval Hospital Camp Pendleton
02.2010 - 09.2017
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
- Tactical Combat Casualty Care (TCCC) - NAEMT Tactical Paramedic Certification.
- Pediatric Advanced Life Support (PALS) - American Heart Association.
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- Bloodborne Pathogens Training – Occupational Safety and Health Administration certified providers.
- Stroke Scale Certifications, NIH Stroke Scale, etc. – National Institutes of Health or other recognized bodies.
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Basic Life Support Certification (BLS)
- Maryland Driver's License
- Advanced Cardiac Life Support Certification (ACLS)
American Military University
Master Of Public Health from Public Health
Malden High School
High School Diploma
Marymount University
Bachelor Of Nursing from Nursing
University of Maryland Global Campus
Bachelor Of Arts from Social Sciences
University of Maryland Global Campus
Associate Of General Studies from General Studies
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