Pamela Yarbrough
Alto,TX
Summary
Compassionate and detail-oriented Certified Medical Assistant with hands-on experience in patient care, phlebotomy, EKGs, medication administration, and medical records management. Proven ability to deliver high-quality patient support, maintain strict confidentiality, and collaborate effectively with healthcare teams. Recognized for strong work ethic, dedication, and commitment to patient safety and quality care.
Experienced non-medical Care Provider offering 20-plus years of expertise in providing in-home care. Complete domestic duties, help patients with self-care and hygiene, and provide companionship. Experienced in working with children and the elderly, with the skill to anticipate and proactively address client needs. Friendly and engaging with strong attention to detail.
Empathetic Care Worker with a sensitive and compassionate approach to cultivating a trusting, stimulating, and varied lifestyle for residents. Offers enhanced care with a flexible learning approach for patients. Experience in hospital and in-home settings, providing guidance and encouragement to patients through physical and emotional support.
Overview
19
19
years of professional experience
2
2
Certification
Work History
Direct Support Professional
Caregiver Services Inc.
Fort Worth, Texas
11.2023 - Current
- Provide direct care and daily living assistance to individuals with disabilities, ensuring safety, dignity, and quality of life
- Assist with bathing, dressing, grooming, and meal preparation
- Administer medications per prescribed schedules and document patient responses and changes
- Support development of independent living skills including budgeting, grocery shopping, and household management
- Maintain accurate documentation and communicate effectively with care teams and family members
- Developed and implemented personalized care plans in collaboration with multidisciplinary teams.
- Monitored client progress and reported changes to healthcare professionals, ensuring consistent care delivery.
- Managed crisis situations effectively, utilizing de-escalation techniques to ensure client safety and well-being.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Chart Retrieval Specialist
Ciox
, TX
01.2022 - 08.2023
- Retrieved and processed medical records from healthcare facilities for insurance and legal requests
- Ensured accuracy and confidentiality when handling sensitive patient information
- Investigated and resolved missing or incomplete documentation
- Communicated status updates clearly and professionally to clients
- Maintained strict compliance with HIPAA and confidentiality guidelines
Courier
Republic Parking
Houston, TX
09.2016 - 02.2017
- Achieved timely deliveries by efficiently managing high-volume routes with 20 stops daily.
- Maintained precise delivery logs, ensuring accurate recipient signatures and timestamps.
- Optimized delivery routes using navigation systems to meet urgent delivery demands.
- Handled fragile and sensitive materials securely during transport and delivery.
- Delivered packages and documents safely within designated timeframes, ensuring customer satisfaction.
- Operated delivery vehicles while adhering to safety and traffic regulations.
- Collaborated with management to develop strategies for enhancing customer service responsiveness.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Patient Care Technician II / Phlebotomist
St. Luke’s Hospital
Lufkin, Texas
02.2007 - 12.2009
- Enhanced patient experience by performing venipuncture and capillary puncture skillfully.
- Ensured accurate patient identification and prepared essential laboratory documentation promptly.
- Upheld strict infection control and biohazard safety protocols consistently during procedures.
- Coordinated with healthcare professionals to streamline timely specimen processing efficiently.
- Provided compassionate patient care while managing high volumes of daily procedures.
- Supported the needs of 24+ residents under long-term care.
Education
Associate of Science - Phlebotomy & ECG
American National University
Salem, VA02.2026
Skills
- Monitoring patient vitals
- Heart monitoring techniques
- Venipuncture proficiency
- Injection administration
- Patient medication management
- Infection prevention and safety compliance
- Electronic health record management
- Experienced in ICD-10 classification
- Comprehensive medical record keeping
- Compassionate patient support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 7 staff members.
- Documented and resolved behavioral issues, which led to a very positive outcome.
- Achieved the President's award by completing all my assignments on time and with accuracy and efficiency.
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Medical Administrative Assistant (CMAA)
- Basic Life Support (BLS) – American Heart Association
Languages
English
Native or Bilingual
Interests
- Volunteer Travel
- Historical Exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
- Horseback Riding
- Playing Sports
- Camping
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
- Offering time and support to shelters for the homeless, women, and animals
- Animal Welfare Advocacy
- Fundraising Events
- Community Cleanup
- Volunteer Work
- Homelessness Outreach
- Crafting and DIY Projects
- Exploring various forms of art, such as coloring, diamond painting, and fishing, to nurture creativity and personal growth
- I have a passion for photography and editing photos
- Photography
Timeline
Direct Support Professional
Caregiver Services Inc.
11.2023 - Current
Chart Retrieval Specialist
Ciox
01.2022 - 08.2023
Courier
Republic Parking
09.2016 - 02.2017
Patient Care Technician II / Phlebotomist
St. Luke’s Hospital
02.2007 - 12.2009
Associate of Science - Phlebotomy & ECG
American National University
Additional Strengths
- Strong communication and interpersonal skills
- Exceptional reliability, time management, and attention to detail
- Demonstrated resilience and leadership through successfully raising a family of four while maintaining employment and education commitments