Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Pamela Yeung

Pamela Yeung

Project Manager
Washington,DC

Summary

Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 15-year record of building positive relationships with internal and external stakeholders.

Overview

20
20
years of professional experience

Work History

Chairman of Board of Supervisors

Stafford County Board
01.2022 - Current
  • Pass and repeal policies, laws, and ordinances to supervise constituents in the county and resolve their issues, and concerns.
  • Contributed to values, goals and strategic vision of the county.
  • Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
  • Negotiated and resolved conflicts between board members
  • Chair Board meetings and participate in committee meetings, disseminating information, and fielded questions.
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Presided over board meetings and conducted board business to address organizational objectives.
  • Prepared and presented reports to inform board on organizational progress and goals.
  • Prepared annual budgets with controls to prevent overages.
  • Cultivated company-wide culture of innovation and collaboration.

Project Manager/ Director and Scrum Master

Accenture
02.2017 - 04.2023
  • Led and managed healthcare service delivery projects, focusing on CMS system improvements with expertise in Medicare and Medicaid rules and regulations
  • Successfully audited fraud, waste, and abuse claims, contributing to cost savings and improved efficiency
  • Oversaw client Information Technology lifecycles and directed IT projects across Federal departments
  • Directed multiple agile and waterfall teams, facilitating sprint ceremonies and ensuring proper execution of sprint planning, reviews, and retrospectives
  • Managed applications like Jira, Confluence, and SMaRT on AWS, ServiceNow, and Microsoft platforms to streamline project workflows
  • Demonstrated technical proficiency in successfully managing IT service delivery for contracts or programs of similar size, scope, and under budget while implementing key performance indicators
  • Proven ability to coordinate stakeholders, team members, and IT project managers while effectively managing and guiding staff to ensure task execution and work assignment completion
  • Proactively strategized and oversee large-scale projects, following Waterfall or Agile methodologies, encompassing program increments, milestones, scope, cost, resource health, and risks
  • Engage in collaborative interactions with stakeholders during crucial meetings, resulting in the successful delivery of projects.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.

Program Manager

DC Government Health Benefit Exchange
07.2014 - 08.2016
  • Spearheaded and assumed accountability for executing and achieving successful outcomes in projects to complete the program, encompassing technical undertakings, financial operations, and business development initiatives
  • Direct program activities to meet stakeholders and organizational objectives while serving as liaison between the clients, and vendors procurement activities
  • Demonstrates proficiency in identifying, generating, and executing resource and go-live operational plans to ensure project success
  • Implemented the health care exchange program following the Affordable Care Act (ACA) in the District of Columbia
  • Developed and managed the Electronic Data Interchange Operations Program, resolving EDI transmissions and managing change processes
  • Trained HBX staff, created training guides and standardized processes, and established a knowledge database for the helpdesk and call center
  • Perform business development activities at all stages, and program financial management to include financial analysis, cost and budget analysis, and management services
  • Coordinate, monitor sub-contractor activities resulting in deliverables
  • Prepare and provide reports and technical reviews to senior management.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained logistics workflows, procedures and reports.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

IT Director

Evolent Health
06.2013 - 06.2014
  • Oversaw IT aspects of multiple wellness, population management, and third-party administration software system implementation projects
  • Collaborated with mid to senior-level executives, directing project activities and coordinating client and vendor workflows
  • Manage Analytics, Reporting, Clinical Rules Engine, and data integration
  • Conducted requirements analysis, implementation planning, and user acceptance testing, acting as the primary interface and communication channel for clients.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Oversaw development and implementation of improvements to support and network operations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Finance IT Director

United Medical Center
01.2012 - 02.2013
  • Set clear departmental objectives and developed effective strategies to achieve targeted goals.
  • Generated financial and operational reports to assist management with business strategy.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Assisted with recruiting, interviewing and hiring new department employees.
  • Headed budget planning and resource and vendor relations for IT projects, ensuring successful project delivery.
  • Oversaw IT operations for Finance, Patient Accounting, Accounts Receivables, and Patient Billing and Collections.
  • Successfully directed the EHR incentive program and implemented Meaningful Use Stages to improve health system attestation.
  • Supervised complex technical projects, guiding task completions and achieving milestones.
  • Effectively spearheaded IT portfolio in development of strategic initiatives and process improvements programs.
  • Develop and orchestrate end-to-end business processes controls while navigating matrix-managed environment.
  • Prepare and provide reports and technical reviews to senior management.
  • Verified compliance of financial policies and accounting procedures against federal regulations.
  • Introduced software tools and process improvements to mitigate loss and drive operational growth.
  • Reduced process discrepancies through measured implementation of performance reporting and data systems.

IT Coordinator and Program Manager

Health Services For Children With Special Needs
08.2003 - 12.2011
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Developed training program and facilitated education providing skills for efficiency.
  • Provided ongoing direction and leadership for program operations.
  • Coordinated cross-functional projects and strategic initiatives across the organization
  • Established strategic technology objectives to Executive stakeholders to align organization's priorities
  • Successfully implemented a Provider portal project, allowing providers to access claims and increasing payment information, reducing operational costs by 40%.
  • Lead a the implementation of HIPAA transaction code sets to meet compliance.
  • Manage the data warehouse development for effective data mining for Dashboard
  • Successfully integrated claims, billing, provider, care management, and member modules in Casetrakker, Facets and other third party applications.
  • Comprehensive knowledge of managed care principles, health plan operations, and organizational frameworks.
  • Proficient, experienced, and certified in project management, process design, process improvement, process optimization, financial analysis, complex issue resolution, and change management.
  • Conducted requirements analysis, implementation planning, and user acceptance testing, acting as the primary interface and communication channel for stakeholders.
  • Oversaw IT aspects of multiple wellness, population management, and third-party administration software system implementation projects.
  • Collaborated with mid to senior-level executives, directing project activities and coordinating client and vendor workflows.
  • Manage Analytics, Reporting, Clinical Rules Engine, and data integration to make data driven decisions for improvement and efficiency of state claims.

Education

Doctor of Education - Leadership And Change Management

Baylor University
Waco, TX

Master of Science - Information Technology

Johns Hopkins University
Baltimore, MD

B.B.A - Information Systems

Howard University

Skills

  • Change Management
  • IT Security and Governance
  • Technical Program/Project
  • Program Management and Project Planning
  • Systems Development Life Cycle
  • Conflict Management
  • Policy and Procedure Improvement
  • Critical Thinking
  • Electronic and Process Engineering and Communication Systems

Accomplishments

  • Project Management Professional
  • Foundations and Implementation of Microsoft DevOps
  • Headed IT operations for Finance, Patient Accounting, Accounts Receivables, and Patient Billing and Collections
  • Successfully directed the EHR incentive program and implemented Meaningful Use Stages to improve health system attestation
  • Oversaw budget planning and resource and vendor relations for IT projects, ensuring successful project delivery
  • Supervised complex technical projects, guiding task completions and achieving milestones
  • Effectively directed IT portfolio in development of strategic initiatives and process improvements programs
  • Develop and orchestrate end-to-end business processes controls while navigating matrix-managed environment
  • Developed, created, and provided reports and technical reviews to senior management via Online Dashboard Application
  • Implemented a Provider portal project, allowing providers to access claims and payment information, reducing operational costs by 40%
  • Lead the implementation of HIPAA transaction code sets
  • Manage the data warehouse development for effective data mining for Dashboard
  • Successfully integrate claims, billing, provider, care management, and member modules in Casetrakker, Facets and other third party applications
  • Comprehensive knowledge of managed care principles, health plan operations, and organizational frameworks
  • Proficient, experienced, and certified in project management, process design, process improvement, process optimization, financial analysis, complex issue resolution, and change management

Languages

Dutch
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Chairman of Board of Supervisors

Stafford County Board
01.2022 - Current

Project Manager/ Director and Scrum Master

Accenture
02.2017 - 04.2023

Program Manager

DC Government Health Benefit Exchange
07.2014 - 08.2016

IT Director

Evolent Health
06.2013 - 06.2014

Finance IT Director

United Medical Center
01.2012 - 02.2013

IT Coordinator and Program Manager

Health Services For Children With Special Needs
08.2003 - 12.2011

Doctor of Education - Leadership And Change Management

Baylor University

Master of Science - Information Technology

Johns Hopkins University

B.B.A - Information Systems

Howard University

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Pamela YeungProject Manager