Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
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Pamela Young

Dallas,TX

Summary

Manage a real estate sales office in Cedar Hill, TX. Recruit, develop and retain an effective sales associates and office support team to meet objectives for the profitability and growth of the office. Work directly with our Senior Vice President and Vice President of Core Services to carry out sales office programs, policies and objectives. Work closely with our CEO and President as one of the company's Diversity, Equity and Inclusion Officers. Expert Sales Leader equipped with proven skills in building and leading successful sales strategies. Offers deep understanding of real estate sales market and current trends. Adapts easily to changing conditions with flexible, forward-thinking style. Expert Sales Leader equipped with proven skills in building and leading successful sales strategies. Offers deep understanding of real estate sales market and current trends. Adapts easily to changing conditions with flexible, forward-thinking style.

Overview

23
23
years of professional experience

Work History

Sales Leader

Ebby Halliday, Inc.
01.2019 - Current
  • Implement and manage programs and practices to meet and exceed operating objectives including profitability, office budget, and revenue
  • Use key operating metrics to improve use of core services and space utilization
  • Manage staff including recruiting, training, developing, evaluating, coaching, motivating, and supervising
  • Provide timely and accurate reporting and information as requested by corporate departments and/or as needed for effective management
  • Develop and implement strategies and activities to recruit new sales associates and retain experienced sales associates
  • Establish and execute regular coaching, mentoring and business planning with sales associates to help them achieve high technical skills, sales knowledge, performance and success
  • Organize and lead effective office sales meetings
  • Implement office activities and community outreach to create positive office morale and community exposure
  • Actively participate in community activities, local and state board of Realtors.
  • Enhanced product knowledge within the sales team through continuous training and workshops.
  • Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.

eResource Manager

Ebby Halliday, Inc.
01.2002 - 01.2019
  • Lead, develop, and deploy a team of client liaisons
  • Work closely with staff to quickly and efficiently respond to calls and emails in a fast-paced environment
  • Communicate directly with internet lead management company on CRM development and modernization
  • Update bi-weekly payroll, process monthly closing and assignment reports
  • Track agent lead conversion
  • Created Ebby Halliday's Internet lead department
  • Established departments' policies and procedures
  • Liaised with company's website development consultants from inception to completion of the CRM program
  • Devised and formulated all agent education materials for training
  • Provided training quarterly.

eResource Referral Coordinator

Ebby Halliday, Inc.
01.2001 - 01.2002
  • Responded to incoming calls and emails requesting additional information about buying, selling or renting homes seen on the web
  • Connected prospects to company sales agents for further assistance
  • Placed follow up calls to clients inquiring about progress throughout the sales cycle
  • Used strong customer service skills to procure repeat business
  • Completed necessary data entry and management, filing electronic and hard copies of client reports
  • Utilized independent judgment to prioritize and organize workload
  • Designated follow-up procedures between staff and agents; customers and agents
  • Wrote all scripts sent to customers and agents that are still used by the department to date.

Education

Applied Associates Degree of Science in Business -

Dallas Community College District
05.2017

Skills

  • Program Development
  • Policy & Procedure Administration
  • Account Management
  • Corporate Trainer
  • Ability to manage multiple task and prioritize daily workload
  • Strong critical thinking, communication, customer service, organizational and team player skills
  • Team Management
  • Employee Motivation
  • Sales Presentations
  • Data-driven decision-making
  • Relationship Building
  • Staff Training and Development

Professional Development

  • Texas Real Estate Commission, Texas Real Estate License
  • National Association of REALTORS, e-PRO Certification
  • Rockhurst University Continuing Education, The Supervisor's Role
  • Dallas College, Human Resources Assistant
  • Dallas College, Project Management Series
  • National Association of REALTORS, At Home with Diversity
  • Texas REALTORS, Texas Affordable Housing Specialist
  • ESSEC Business School, Diversity and Inclusion in the Workplace

Timeline

Sales Leader

Ebby Halliday, Inc.
01.2019 - Current

eResource Manager

Ebby Halliday, Inc.
01.2002 - 01.2019

eResource Referral Coordinator

Ebby Halliday, Inc.
01.2001 - 01.2002

Applied Associates Degree of Science in Business -

Dallas Community College District

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Pamela Young