Pamela Young
Stone Mountain,USA
Summary
My objective is to obtain a position with a company that has longevity and the opportunity for a long-term career. I am a very dedicated professional with strong work ethics and excellent customer relation skills. I am seeking a permanent full time position. I am seeking an opportunity with an organization with promise of advancement and the ability to prove myself as well as learning new skill sets. I have great communication skills and i work well under stress. I am hardworking, honest, and dependable. I am ready for a challenge… Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mosaic Gold Crown Llc
Decatur, GA
01.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely response and resolution for each customer.
- Trained new team members on company policies and customer service best practices.
- Implemented feedback mechanisms to improve service delivery and customer satisfaction.
Call Center Agent
Kaiser Permanente
Morrow, GA
07.2020 - 03.2023
- My role was to schedule appointments for members. Also increasing the satisfaction by providing KP members such as customers, patients, and providers with accurate, consistent, timely, and meaningful information when scheduling appointments.
Receptionist
Staybridge Suites
Atlanta, GA
06.2018 - 02.2020
- My role was to greet, register, and assigns rooms to guests.
- Handle the guests confidential information, including records, with a high degree of integrity
- Promptly and respectfully deal with guest requests and complaints
- Answers and routes calls as appropriate; takes guest messages with accuracy
- Responsible for cash drawer contents and transactions during my shift
- Maintains accurate records including cash flows, registration card, reservation cards, and credit cards.
- Also assist with sales and marketing efforts as directed by the General Manager
- Offers and properly handles requests for wake-up calls.
- Ensure the cleanliness of the lobby eating area and service area for all guests.
Personal Care Assistant(PCA)
Me And My Nanna
Atlanta, GA
09.2015 - 06.2018
- Provide daily care for the clients, such as bathing, oral hygiene, hair care, cooking, cleaning, laundry, and obtain vital signs. Being able to help those help themselves.
Education
High school diploma - undefined
White Station High School
Memphis, TN01.2010
Skills
- Organized, Self Sufficient, Prompted, Work well in a group setting, Work well with children, Honest, Trust worthy
- Residential Cleaning
- Order Picking
- Laundry
- Order Picker
- Vital Signs
- RF Scanner
- Shipping & Receiving
- Warehouse Experience
- Home Care
- Meal Preparation
- Supervising experience
- Cleaning
- Customer service
- Active listening
- Data entry
- Problem resolution
- Customer relations
- Critical thinking
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint resolution
Certification
- CPR Certification
- First Aid Certification
Accomplishments
- Accomplishments
Timeline
Customer Service Representative
Mosaic Gold Crown Llc
01.2025 - Current
Call Center Agent
Kaiser Permanente
07.2020 - 03.2023
Receptionist
Staybridge Suites
06.2018 - 02.2020
Personal Care Assistant(PCA)
Me And My Nanna
09.2015 - 06.2018
High school diploma - undefined
White Station High School