Pamela Zabel
Omaha,NE
Summary
Pragmatic Senior Business Analyst versed in business practices and internal controls. Methodical about completing comprehensive reviews and proactive in recommending optimal changes. Articulate in communicating with personnel across business levels.
Overview
20
20
years of professional experience
Work History
Sr. Software Business Analyst
Concentrix
11.2023 - Current
- Business Analyst on the Product team for the "CREWPRO" application which is an application Union Pacific is marketing to other railroads.
- Worked in two-week sprints using agile methodology to break tickets down into 'digestible' pieces for engineering's two-week development sprints.
- Responsible to compare the Blue Printed requirements documents with the existing base application and do analysis on the deltas and what needs to be added/removed based on the customer type and call these differences out in the ticket.
- Responsible to refine the requirements in the tickets and work with UX to create wireframes within the two-week sprint.
- Responsible to get both technical and final approval from the business within the two week sprint so that the defined deadlines by management are achieved.
Senior Software Analyst
Concentrix
04.2022 - 10.2023
- · Responsible for Analysis for moving companywide used ‘RG' reports within the web based Intermodal Vision application; so, that this data may be easily accessed by those who need it to conduct daily operations throughout Union Pacific Railroad
- · Responsible for Analysis UI for a new Admin Tool to synchronize Intermodal data with the system of record so that Intermodal Vision reflects the most accurate data available from the system of record for the terminal.
- · Attended daily SCRUM sessions and PI Planning sessions to determine the plan for each Sprint based on analysis work completed and the workload defined by the business partners.
- · Worked with business partners to fine-tune how reports are displayed in Intermodal Vision so that data is displayed as expected based on pre-defined business rules.
- · Created Visio models to show the business processes we are currently using when accepting containers and equipment at a terminal; so, we could troubleshoot why we are experiencing issues with estimating the available equipment needed at any given Intermodal location.
- · Responsible for QA testing for any new features that were planned to be implemented during the ongoing Sprints.
- · Responsible for data analysis to determine the root cause of any daily issues that popped up by looking at the data in IMX and comparing it to what is found in the system of record for the same data to determine why we are seeing issues.
- · Worked with business partners and the UX developers to fine-tune the Intermodal Vision UI and designate exactly what the business partners expect as well as the desired look the look and feel for any changes implemented during any given sprint.
Associate Principal Analyst
Concentrix
06.2012 - 03.2022
- Defined all requirements including the user interface and workflow for the Positive Train Control, which is the flagship project at Union Pacific Railroad that automates and controls the movements of trains within the train network.
Applications Analyst III, Senior Business
ATK
01.2010 - 01.2012
- Analyst who defined the Cincom changes for the plants ERP system that allowed the finance department to bill at more granular levels (Example: Revenue Rate's) for modernization effort underway at Lake City Ammunition plant that currently generates millions of rounds of ammunition monthly.
Senior Business Analyst
Sagitec
01.2008 - 01.2009
- Defined and managed the business requirements for Kansas City Public Schools Retirement System including, but not limited to, gap analysis, project scope, system interfaces, user procedures and business processes related to the implementation of SPIRIT interfaces, user procedures and business processes related to the implementation of SPIRIT a pension system and the continued usage of legacy systems and business procedures.
Senior Business Analyst
COMSYS
01.2008 - 01.2008
- Member of the Content Management team for Sprint.com responsible for identifying and loading products and services for Sprint.com
Senior Business Analyst
APEX Information Systems
01.2007 - 01.2008
- Tiger team lead responsible for identifying, tracking and eliminating production bugs that block critical path transactions from migration effort for Retail Management System (RMS) a Customer Relationship Management (CRM) application used in the retail stores throughout the United States
Technical Specialist 1, Systems Analyst
IBM
01.2004 - 01.2006
- For Sprint responsible to ensure the all internal transactions within authenticated portal are working as designed for Sprint
Education
DeVry Institute of Technology Kansas City MO
Skills
- Data Analysis
- SQL
- Excel
- Word
- Requirements Gathering and Analysis
- OOAD
- Root Cause Analysis
- Software Development Lifecycle
- AGILE
- Confluence
- Jira
- Requirements Gathering and Analysis
- Visio
- Analysis Studio
Timeline
Sr. Software Business Analyst
Concentrix
11.2023 - Current
Senior Software Analyst
Concentrix
04.2022 - 10.2023
Associate Principal Analyst
Concentrix
06.2012 - 03.2022
Applications Analyst III, Senior Business
ATK
01.2010 - 01.2012
Senior Business Analyst
Sagitec
01.2008 - 01.2009
Senior Business Analyst
COMSYS
01.2008 - 01.2008
Senior Business Analyst
APEX Information Systems
01.2007 - 01.2008
Technical Specialist 1, Systems Analyst
IBM
01.2004 - 01.2006
DeVry Institute of Technology Kansas City MO
Similar Profiles
Arnold GarciaArnold Garcia
Team Leader - Service Delivery at ConcentrixTeam Leader - Service Delivery at Concentrix
Chynna ThomasChynna Thomas
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Mercedes EllisMercedes Ellis
Case Manager at ConcentrixCase Manager at Concentrix
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Daniel UtterDaniel Utter
Assistant Program Director at CEDARS Youth ServicesAssistant Program Director at CEDARS Youth Services