PAMELA ZACHARY
Kissimmee
Summary
Results-driven Shift Manager with over 5 years of experience in fast-paced food service environments. Adept at leading teams, optimizing workflows, and ensuring exceptional customer experiences. Strong track record of meeting sales goals, maintaining quality standards, and fostering team development.
Overview
13
13
years of professional experience
Work History
Shift Manager
McDonald’s
Kissimmee, FL
05.2021 - Current
- Oversee daily operations in a high-volume restaurant, ensuring consistent compliance with brand standards.
- Manage and motivate a team of 15+ employees, providing coaching and ongoing performance feedback.
- Implemented a new inventory tracking system that reduced waste by 15%, saving $500/month.
- Spearheaded a customer service initiative, resulting in a 20% increase in positive feedback scores.
- Ensure accurate cash handling and daily financial reporting, maintaining 100% accuracy.
Caregiver
Self-Employed
Kissimmee, FL
07.2013 - 04.2021
- Delivered compassionate, personalized care to elderly clients, assisting with daily living activities such as bathing, meal preparation, and medication reminders.
- Designed individualized care plans, improving client satisfaction by 30%.
- Conducted regular health assessments, adjusting care.
Education
Servsafe -
American National Standards Institute
04.2024
Area Leader Class -
Summerwind Foods, Inc
12.2023
Skills
- Team Leadership & Training
- Food Safety & Sanitation
- Customer Service Excellence
- Inventory & Cost Control
- Scheduling & Shift Management
- Conflict Resolution
- Cash Handling & Reconciliation
- Sales & Performance Metrics
- Health & Safety Compliance
Timeline
Shift Manager
McDonald’s
05.2021 - Current
Caregiver
Self-Employed
07.2013 - 04.2021
Servsafe -
American National Standards Institute
Area Leader Class -
Summerwind Foods, Inc