Pamela Bellino
Melbourne
Summary
Directed operations of customer-oriented restaurant, leveraging over 15 years of experience to enhance service quality and efficiency.
Overview
13
13
years of professional experience
Work History
Associate Manager
Cracker Barrel
Palm Bay, FL
08.2022 - Current
- Maintained high levels of self-motivation and accountability to ensure task completion and quality standards.
- Adapted to dynamic environments to enhance overall operational performance.
- Cultivated ability to quickly learn and adjust to changing circumstances to enhance operational efficiency.
- Pursued continuous learning opportunities to enhance expertise and advance career growth.
- Enhanced operational efficiency by fostering strong teamwork and communication among all staff.
- Facilitated comprehensive training initiatives aimed at improving employee skills and strengthening team dynamics.
- Optimized inventory control systems to ensure consistent supply availability while reducing waste.
- Directed daily operational activities to maintain high standards of efficiency and quality in food and service.
General Store Manager
GPS Hospitality
Pensacola, Florida
08.2018 - 05.2022
- Certified as a GPS Corporate Managerial Trainer in July 2019; responsible for the successful training of new general managers/managers, ensuring they meet or exceed Corporate managerial standards when operating their own restaurants
- Oversight of daily staff and sales operations, including inventory and replenishment as well as ensuring an exceptional customer experience
- Maintain accurate accounting practices to include cash handling and appropriate cash levels to support sales
- Curate and optimize team member schedules to ensure proper workforce levels align with customer service needs
- Ensure inventory accuracy and integrity with cycle counts, audits and shrinkage control measures
- Successfully assess and forecast operations to target current and anticipated demands
General Store Manager
McDonald's
Pensacola, Florida
08.2013 - 08.2018
- Conducted bi-annual employee performance reviews to assess, develop and train all staff members
- Ensured account accuracy and cash on hand was commensurate with sales
- Successfully collaborated with staff to consistently exceed customer expectations, increase satisfaction and enhance the customer experience
- Fostered a healthy and cohesive team environment while promoting workforce engagement and development
- Established and maintained policies which ensured business agility and responsiveness to changing market conditions
Education
Associate of Arts - Business Management
Brevard Community College
Skills
- Led and inspired teams to accomplish project objectives and elevate overall performance
- Assisted in organizing training sessions to improve employee skills and knowledge Supported development programs to promote career advancement for team members Helped facilitate workshops to enhance team collaboration , engagement and performance
- Assisted in monitoring inventory levels to support optimal stock management Aided management in streamlining inventory processes for improved efficiency Participated in inventory audits to verify accuracy and compliance
- Fostered robust customer relationships to drive satisfaction and loyalty
Timeline
Associate Manager
Cracker Barrel
08.2022 - Current
General Store Manager
GPS Hospitality
08.2018 - 05.2022
General Store Manager
McDonald's
08.2013 - 08.2018
Associate of Arts - Business Management
Brevard Community College