Pamela Bellino
Melbourne
Summary
Directed operations of customer-oriented restaurant, leveraging over 15 years of experience to enhance service quality and efficiency.
Overview
13
13
years of professional experience
Work History
Associate Manager
Cracker Barrel
08.2022 - Current
- Maintained high levels of self-motivation and accountability to ensure task completion and quality standards.
- Adapted to dynamic environments to enhance overall operational performance.
- Cultivated ability to quickly learn and adjust to changing circumstances to enhance operational efficiency.
- Pursued continuous learning opportunities to enhance expertise and advance career growth.
- Enhanced operational efficiency by fostering strong teamwork and communication among all staff.
- Facilitated comprehensive training initiatives aimed at improving employee skills and strengthening team dynamics.
- Optimized inventory control systems to ensure consistent supply availability while reducing waste.
- Directed daily operational activities to maintain high standards of efficiency and quality in food and service.
General Store Manager
GPS Hospitality
08.2018 - 05.2022
- Certified as a GPS Corporate Managerial Trainer in July 2019; responsible for the successful training of new general managers/managers, ensuring they meet or exceed Corporate managerial standards when operating their own restaurants
- Oversight of daily staff and sales operations, including inventory and replenishment as well as ensuring an exceptional customer experience
- Maintain accurate accounting practices to include cash handling and appropriate cash levels to support sales
- Curate and optimize team member schedules to ensure proper workforce levels align with customer service needs
- Ensure inventory accuracy and integrity with cycle counts, audits and shrinkage control measures
- Successfully assess and forecast operations to target current and anticipated demands
General Store Manager
McDonald's
08.2013 - 08.2018
- Conducted bi-annual employee performance reviews to assess, develop and train all staff members
- Ensured account accuracy and cash on hand was commensurate with sales
- Successfully collaborated with staff to consistently exceed customer expectations, increase satisfaction and enhance the customer experience
- Fostered a healthy and cohesive team environment while promoting workforce engagement and development
- Established and maintained policies which ensured business agility and responsiveness to changing market conditions
Education
Associate of Arts - Business Management
Brevard Community College
Skills
- Led and inspired teams to accomplish project objectives and elevate overall performance
- Assisted in organizing training sessions to improve employee skills and knowledge Supported development programs to promote career advancement for team members Helped facilitate workshops to enhance team collaboration , engagement and performance
- Assisted in monitoring inventory levels to support optimal stock management Aided management in streamlining inventory processes for improved efficiency Participated in inventory audits to verify accuracy and compliance
- Fostered robust customer relationships to drive satisfaction and loyalty
Timeline
Associate Manager
Cracker Barrel
08.2022 - Current
General Store Manager
GPS Hospitality
08.2018 - 05.2022
General Store Manager
McDonald's
08.2013 - 08.2018
Associate of Arts - Business Management
Brevard Community College