Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Volunteer
PAMELA B. BAILEY

PAMELA B. BAILEY

Account Manager
Fairburn,GA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

21
21
years of professional experience

Work History

Inside Sales Account Representative

MarketSource
11.2021 - Current
  • Answered customer's questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Used CRM software to maintain detailed contact logs and account records.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Prepared and submitted reports to keep management informed of sales activities and progress.

Inside Sales Representative

NexTraq /Fleetcor
07.2016 - 10.2021
  • Maintained highest level of knowledge about NexTraq products in order to make best recommendation to client needs.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Responsible for identifying and contact key prospects small to mid-sized companies to sell our fuel card /management product Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, overcame objections through consultative selling skills.
  • Managed over 85 customer calls per day. Used CRM software to maintain detailed contact logs and account records.
  • Collection calls when accounts reached 60 days to avoid charge off.

Business Inside Sales Account Manager

Sprint
10.2014 - 07.2017
  • Develop and progress leads through outbound calling to targeted companies and business.
  • Perform Live Demonstrations on how product works
  • Maintained existing relationships and provided save opportunities for at risk clients.
  • Collect Deposit upfront if need, process credit card payments
  • Identified wireless needs from business perspective in order to increase longevity.
  • Adhered to all company policies and procedures Increased sales by 10%
  • Contributed to team success by helping train and motivate less experienced team members.
  • Incorporated new products seamlessly and integrated offerings into routine sales calls.

General Manager

InstaLoan
05.2013 - 06.2014
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Retail Store Manager

T-Mobile
02.2010 - 03.2013
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Submitted orders for new inventory.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.

Retail Store Manager

Sprint
08.2002 - 02.2010
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Managed Sales/Tech Support store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Top 100 Store in thecompany.

Education

Certificate - Accounting And Business Management

Control Data Institute
Fort Stewart, GA
10.1985

Certificate - Cosmetology

Atlanta Metropolitan State College
Atlanta, GA
08.1983

Skills

Sales Presentation

  • Verbal and Written Communication
  • Campaign Implementation
  • Lead Generation
  • Warm Calling
  • Sales Cycle Management
  • Closing Sales
  • Customer Needs Assessments
  • Cross-Selling and Upselling
  • Daily Workflows Pipeline Development
  • Salesforce CRM
  • Cold Calling
  • Time Management
  • Account Acquisition
  • Overcoming Objections
  • Customer Service
  • Revenue Growth
  • Product Demonstrations and Presentations

Accomplishments


  • Achieved 200% sales quota by completing monthly KPI's with accuracy and efficiency.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Inside Sales Account Representative

MarketSource
11.2021 - Current

Inside Sales Representative

NexTraq /Fleetcor
07.2016 - 10.2021

Business Inside Sales Account Manager

Sprint
10.2014 - 07.2017

General Manager

InstaLoan
05.2013 - 06.2014

Retail Store Manager

T-Mobile
02.2010 - 03.2013

Retail Store Manager

Sprint
08.2002 - 02.2010

Certificate - Accounting And Business Management

Control Data Institute

Certificate - Cosmetology

Atlanta Metropolitan State College

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PAMELA B. BAILEYAccount Manager